PowerMax 2500

Dust or chemical contamination at the endface of a fiber optic LC connector or transceiver module impedes signaling. Dell engineering teams have verified cases in which a fully functional port appears to be a bad port because dirty optical connectors manifest as a port failing loop testing with acceptable power measurement levels. Cable connectors should be cleaned and when stored must be protected from dust particle or chemical contamination.

Unisphere and Solutions Enabler 9.x software are unable to manage V4 array models. The 9.x versions of the software cannot detect PowerMax model 2500 and model 8500 arrays.

Unisphere for PowerMax Alert Description =Symmetrix 000123456789: Service Processor down or not communicating with the array. OR symevent alert "The Symmetrix Service Processor or MMCS is not communicating with the Symmetrix."

This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.

This article describes an email alert when the Effective Used Capacity (EUC) in a Storage Resource Pool (SRP) surpasses a consumption threshold. The email alert generates from an array through a connecthome. The connect homes generate when the Effective Used Capacity surpasses 80%, 90%, 95%, or 99% capacity.

Dell Storage Simple Support Matrices on E-Lab Navigator provide the optimal interoperability for your storage solution.

This KB explains how to use the Red Hat GitHub kubevirt-rawio-addon repository to present PowerMax Gatekeepers to either a Red Hat OpenShift or Upstream Kubernetes environment.

Metro drop after a device drops not ready on the link.

Running a traceroute

PowerMax 2500 & 8500: SRDF/A Auto-Recovery

Unmanaged Snapshots

Unexpected invalids during Disaster Recovery (DR) Test or Geographically Dispersed Disaster Restart (GDDR) Test.

Symmetrix Triangular Asynchronous Replication (STAR) or Symmetrix Quadrilateral Asynchronous Replication (SQAR) fails to activate. Congroup did not trip when the trip command was issued.

This article explains Dell guidelines on company administrator assignment.

This article explains how to assign an Initial Company Administrator.

This article explains how to promote Company Administrators.

This article displays a list of Dell Software Products and related articles on how to obtain the Software Unique ID (SWUID) for each specific product. The SWUID is required for streamlining the processes related to both the Software License Renewal process and opening a Support Case.

SK Hynix PE8010 & PE8030 NVMe M.2 drives have been observed to report a PDR3 Event Code and failed status.

How to bring directors online using Solutions Enabler?

Detailed procedure to upgrade Solutions Enabler and Unisphere for PowerMax.

Unisphere for PowerMAX: Ping Remote IP in RE IP Interfaces returns "One or more IP addresses passed do not exist in the director emulation".

Upon creating a file system (FS) with an identical name to the SNS name, SNS export cannot be mounted using NFSv4.

SDNAS set both replication VDMs (Source and DR) to maintenance mode. Data is not accessible when both VDMs are in Maintenance mode. This article describes how to recover from this condition.

Windows needs to be activated seen on CS1 and/or CS2

A PowerMax Non-Disruptive Upgrade (NDU) to PowerMaxOS 10.0.1.0 may show a significant SRP change in utilization.

SnapVX Snapshot linked device showing larger Exclusive Effective than expected

A customer might report that a mainframe system stopped responding and requiring an IPL of an LPar.

During a Node failure, the Inter-Node Bus (INB) link between Nodes may remain active. The peer Node may attempt to access the failed node in this condition. The peer Node may drop offline, leading to the array going offline.

Could not perform the symclone incremental establish when R2 devices as source are in a consistent state.

Learn how the MyService360 services analytics dashboard integrates the Dell AIOps (formerly CloudIQ) Health Score into the Install Base views. This integration streamlines services and product health management by IT admins using the MyService360 and Dell AIOps portals. Verify supported products by portal and access helpful Dell AIOps resources.