NetWorker Module for Databases and Applications

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

Error message displays when viewing workflow details in NetWorker Administration "Message bus unable to open socket connection to host "Networkerserver_hostname" on port 5672: A socket error occurred."

Sybase server backup through NetWorker/NMDA fails with I/O errors ending with the crash of the Sybase sybmultbuf process.

NetWorker VMware Protection (NVP) is configured. During Virtual Machine (VM) backups, a VM backup fails, reporting that it fails to download the VM's .vmx file. HTTP Status code: 500 (internal server error) is returned.

NetWorker VMware Protection (NVP) vProxy Virtual Machine (VM) backup workflows fail. The error observed in the workflow log reports: "Unable to start backup on vProxy 'vProxy_Name': Received an HTTP code: 500,"

The NetWorker server nsrmmdbd is being killed by the operating systems "Out of Memory" (OOM) monitor.

Windows client backup fails with the following Volume Shadow copy Service (VSS) error "Insufficient storage available to create either the shadow copy storage file or other shadow copy data"

Launching NetWorker Management Console (NMC) 19.13 (or later) fails. A keystore error appears stating "C:\Users\USERNAME\.config\icedtead-web\security\trusted.cacerts (Access is denied) during operation 'load keystore'.

During installation of the NetWorker Management Console (NMC) server software on a standalone Windows host, the installer fails to connect to the NetWorker AUTHC server. The error reported is "Unable to verify Authentication Server's hostname and or port." There are no communication issues between the two hosts.

This article explains how to enable core dump (Linux and UNIX) and crash dump (Windows) capture on Linux, UNIX, and Windows systems.

MySQL backup failing with "Wrong '!include' directive in configuration file /nsr/apps/tmp/NMDA_<random numbers>.cnf at line 2."

NMDA Oracle Recovery Manager (RMAN) backup failing with failed to create a sequential file.

NMDA Postgres backup failed with "could not connect to database "template1": could not connect to server"

This article provides an overview of how to perform an Azure Virtual Machine (VM) File Level Restore (FLR) using the nsrazure_flr_recover command.

When attempting to create a Cloud Tier (CT) device for a newly added cloud unit, the process fails with the error "Unable to create the data movement policy for mtree **** and cloud unit ***. HTTP response 500 indicates an error." This issue is caused by stale or incorrect configuration values in the Data Domain properties within NetWorker Management Console (NMC).

NMDA Sybase PIT recover fails with Incorrect time syntax in the time string used in the LOAD TRANSACTION UNTIL_TIME.

NMDA Postgres backup failing with error: fusermount: mount failed: Operation not permitted

Sybase backup fails with the error "wrong ELF class: ELFCLASS64"

NetWorker Management Console (NMC) UI Monitoring displays a job's timestamp in the date format as mm/dd/yyyy and time in 12-hour format instead of the regional setting of yyyy/mm/dd and time in 24-hour time format.

This article describes a condition resulting from using NFS mounts for Advanced File Type Devices with many clients.

The NetWorker VMware Protection (NVP) solution is protecting Virtual Machines (VM) in an Azure, AWS, or Google Cloud environment. File Level Restore (FLR) mount, and Instant Access restore operations fail.

The NetWorker server is deployed on a clustered Linux NetWorker server. After upgrading NetWorkerr, the Server Protection bootstrap backup fails. Authentication service commands (nsrlogin, authc_config, authc_mgmt) also fail, the error returned is that the authentication service is not available with HTTP error 404 (not found).

This article provides an overview of how to perform an Azure Virtual Machine (VM) snapshot restore from the command-line. This can be useful for performing an Azure VM restore if the NetWorker Web User Interface (NWUI) is inaccessible.

This article describes how to restore backups of an Oracle database using the NMC Recovery Wizard.

A License file has successfully been applied to a NetWorker server; however, the NetWorker Management Console's (NMC) Registration tab is still showing the server is in evaluation mode.

NMC Recover through wizard times out the first time then next time it is invoked there is no delay.

Unable to load XML-based license in NetWorker Management Console (NMC) or NetWorker Web User Interface (NWUI).

NetWorker Management Console (NMC) authentication fails with "Problem contacting server <NMC server>: Received fatal alert: handshake failure

These are the general steps to replace the default NetWorker self-signed certificate with a Certificate Authority (CA)-signed certificate for the "AUTHC" and NetWorker Web UI (NWUI) services.