When Dell IT set out to modernize our Wide Area Network (WAN) to address the increasing Internet-based traffic flowing between our more than 200 locations around the globe, we knew it would improve user experience, particularly for software-as-a-service (SaaS) applications. What we didn’t realize was that the roll out of our software-defined WAN over the past 16 months would be a key factor in our ability to readily scale our global network’s points-of-presence to allow some 120,000 Dell Technologies team members to connect remotely in the face of a worldwide shift to working from home.