Hello,

So I recently got my X51 and I'm loving it. I splurged a bit and got the blu-ray drive in hopes of playing blu-rays on my computer. The computer shipped with Cyberlink PowerDVD 10. Well, I popped in The Hobbit and it simply wouldn't play. The player opened like it's supposed too but the movie didn't play. So I then tried The Avengers. Same problem.

So I tossed in a DVD and that played fine with no problems. I went online and investigated a bit and it turns out that PowerDVD 10 pretty much won't play any blu-ray made before 2011 due to some kind of special security DRM thing.

My question is, why wasn't my brand new computer installed with the newest Cyberlink software (which is version 13 I believe)? As it is, I can't play more than half of my blu-rays with this much older software. Is it possible that Alienware/Dell could send me the newer software, or a key or something so that my computer can play all blu-rays? As I expected it to do, buying a brand new top of the line computer?

I know the blu-ray drive works, I tried an older blu-ray (One of the family guy star wars movies) and it worked fine. I'm hoping maybe something can be done and I won't just be <ADMIN NOTE: Substitute character removed as per TOU> as I don't want to shell out another $100 some dollars to get CyberLink 13 (Which will probably only work for another year or two before I have to upgrade the software)

Thanks for any and all help anyone can give me regarding this. I hope we can get it worked out smoothly.