badabing888
1 Copper

SCV2080 can't add unassigned disk

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Hi Guys,

We have a SCv2080 we are just doing the initial config for now.


All is well except we were doing some testing and released some disks, this moved it to the unassigned folder.

We now can't seem to add these unassigned disks back to the disk folder / pool.


Latest firmware etc


I can't seem to see anyway to assign it back as explained in the documentation, am i missing something?

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Accepted Solutions
bclaeys
1 Copper

RE: SCV2080 can't add unassigned disk

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Short follow up, I called Dell that day and they helped me very well! I didn't had SupportAssist enabled (no internet available for the SAN) so I had to use the console cable and putty application. They took over my screen and typed in the commands. (see below, commands are in green).

In my situation it was disk 7 that was unassigned and that had to be attached to parent folder 3. This will off course be different in your situation!

sn226344> disk show

sn226344> [226344] DiskManager:Disk 05/09/2017 11:54:38 AM

 

Index         Name         ManagementDiscipline OperStatus       Health                                                               ParentFolder Class     Total       Unallocated     DiskSize   LLLogical Physic                                                       al

                                                                                                                                                            BlockCount     BlockCount                   Sector   Secto                                                       r

                                                                                                                                                                                                          Size     Size

===== ==================== ==================== ========== ====================                                                         ============ ===== ============== ============== ============== ========= ======                                                       ==

   1                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477794192     558.91 GB       512     5                                                       12

   2                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477663120     558.91 GB       512     5                                                       12

   3                     (2) ManagedSpare     (1) Up     Healthy                            2     1172123568     1172123536     558.91 GB       512     5                                                       12

   4                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477532048     558.91 GB       512     5                                                       12

   5                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477532048     558.91 GB       512     5                                                       12

   6                    (1) Managed         (1) Up     Healthy                        3     2     1172123568     477532048     558.91 GB       512     5                                                        12

   7                     (0) Unassigned       (1) Up     Healthy                        1     2     1172123568     1172123568     558.91 GB       512     5                                                      12

Walk: Display 7 of 7

 

sn226344> shellaccess developer

sn226344>

WARNING Certain Shell Commands are now run at the risk of the user

 

sn226344> disk manage 7

sn226344> disk set 7 parentfolder 3

sn226344> disk show

sn226344> [226344] DiskManager:Disk 05/09/2017 11:56:38 AM

 

Index         Name         ManagementDiscipline OperStatus       Health       ParentFolder Class     Total       Unallocated     DiskSize   LLLogical Physical

                                                                                                     BlockCount     BlockCount                  Sector   Sector

                                                                                                                                                 Size     Size

===== ==================== ==================== ========== ==================== ============ ===== ============== ============== ============== ========= ========

   1                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477794192     558.91 GB       512      512

   2                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477663120     558.91 GB       512     512

   3                     (2) ManagedSpare     (1) Up     Healthy                  3     2     1172123568     1172123536     558.91 GB       512     512

   4                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477532048     558.91 GB       512     512

   5                      (1) Managed         (1) Up     Healthy                         3     2     1172123568     477532048     558.91 GB       512     512

   6                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477532048     558.91 GB       512     512

   7                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     1172123536     558.91 GB       512     512

Walk: Display 7 of 7

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7 Replies
BVienneau
3 Argentium

RE: SCV2080 can't add unassigned disk

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Did it complete the RAID rebalance from moving them to the unasigned before  you tried to re-add them? That's all I can think of why it won't let you add them back yet.  Otherwise, the SCv2xxx is a slightly feature limited version of the SC series and maybe there's something in there blocking you from re-adding. If what I mentioned isn't the fix, I'd call support.

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badabing888
1 Copper

RE: SCV2080 can't add unassigned disk

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Hi,

Thanks for the response.


Yes it completed a rebalance i've also tried a rebalance manually and a few other things i can think of.

We are happy to blow away the current pool and just let it recreate the array itself etc as we are just in testing.

Is their an option to do this?

Thanks in advance

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badabing888
1 Copper

RE: SCV2080 can't add unassigned disk

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Just to follow this one up, we had dell log on remotely and add the disks back to the pool, looks like this should be able to be added back via the GUI but for some reason can't, they were able to do it via command line simple enough.

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bclaeys
1 Copper

RE: SCV2080 can't add unassigned disk

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I have the exact same problem with a Compellent SCv2020 with latest firmware. After a half year they still did not address this bug. This is ridiculous, I have to call support to add a disk to a pool?

We always used PowerVaults, but because of high delivery times Dell suggested us Compellent. This is the first time I have used it and am absolutely not happy with this product..

bclaeys
1 Copper

RE: SCV2080 can't add unassigned disk

Jump to solution

Short follow up, I called Dell that day and they helped me very well! I didn't had SupportAssist enabled (no internet available for the SAN) so I had to use the console cable and putty application. They took over my screen and typed in the commands. (see below, commands are in green).

In my situation it was disk 7 that was unassigned and that had to be attached to parent folder 3. This will off course be different in your situation!

sn226344> disk show

sn226344> [226344] DiskManager:Disk 05/09/2017 11:54:38 AM

 

Index         Name         ManagementDiscipline OperStatus       Health                                                               ParentFolder Class     Total       Unallocated     DiskSize   LLLogical Physic                                                       al

                                                                                                                                                            BlockCount     BlockCount                   Sector   Secto                                                       r

                                                                                                                                                                                                          Size     Size

===== ==================== ==================== ========== ====================                                                         ============ ===== ============== ============== ============== ========= ======                                                       ==

   1                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477794192     558.91 GB       512     5                                                       12

   2                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477663120     558.91 GB       512     5                                                       12

   3                     (2) ManagedSpare     (1) Up     Healthy                            2     1172123568     1172123536     558.91 GB       512     5                                                       12

   4                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477532048     558.91 GB       512     5                                                       12

   5                     (1) Managed         (1) Up     Healthy                        3     2     1172123568     477532048     558.91 GB       512     5                                                       12

   6                    (1) Managed         (1) Up     Healthy                        3     2     1172123568     477532048     558.91 GB       512     5                                                        12

   7                     (0) Unassigned       (1) Up     Healthy                        1     2     1172123568     1172123568     558.91 GB       512     5                                                      12

Walk: Display 7 of 7

 

sn226344> shellaccess developer

sn226344>

WARNING Certain Shell Commands are now run at the risk of the user

 

sn226344> disk manage 7

sn226344> disk set 7 parentfolder 3

sn226344> disk show

sn226344> [226344] DiskManager:Disk 05/09/2017 11:56:38 AM

 

Index         Name         ManagementDiscipline OperStatus       Health       ParentFolder Class     Total       Unallocated     DiskSize   LLLogical Physical

                                                                                                     BlockCount     BlockCount                  Sector   Sector

                                                                                                                                                 Size     Size

===== ==================== ==================== ========== ==================== ============ ===== ============== ============== ============== ========= ========

   1                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477794192     558.91 GB       512      512

   2                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477663120     558.91 GB       512     512

   3                     (2) ManagedSpare     (1) Up     Healthy                  3     2     1172123568     1172123536     558.91 GB       512     512

   4                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477532048     558.91 GB       512     512

   5                      (1) Managed         (1) Up     Healthy                         3     2     1172123568     477532048     558.91 GB       512     512

   6                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     477532048     558.91 GB       512     512

   7                     (1) Managed         (1) Up     Healthy                         3     2     1172123568     1172123536     558.91 GB       512     512

Walk: Display 7 of 7

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thiago.abm
1 Copper

RE: SCV2080 can't add unassigned disk

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We are facing this same problem, but cannot follow these suggested steps as per below:

sn17739>disk show

105         (0) Unassigned  (1) Up   Healthy                 1              1              585937500           585937500           279.40 GB

 

sn17739>shellaccess developer

WARNING Certain Shell Commands are now run at the risk of the user

 

sn17739> disk manage 105

sn17739> 17738 09/22/2017-11:51:33 WARNING DM CheckLicenseDiskCount ioengine/DiskManager/DMDisk/dmDiskLicenseCheck.cpp 347

2060 Disk[105] License Check Failed. System already has [92] managed disks and is licensed for only [80]

Shell Command: RETVal: Access_Denied

Is it a bug ? How can I fix it ? Note: This Compellent asset doesn't have warranty support and this issue started after replace a faulty disk (03-017).

Please your help.

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bclaeys
1 Copper

RE: SCV2080 can't add unassigned disk

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Hi,

The system message clearly says "System already has [92] managed disks and is licensed for only [80]".

This is not the same problem as the one I had. I think the only way to fix your problem is to remove 12 disks or upgrade your license.

Regards,

Bram