Complaints

In March 2017, I purchased a Alienware R17 and right out the box it was faulty. I wanted to send it back but they told they can fix it. There have been other minor issues that have happened but I won't get into it.  I had the Hard drive replaced so I had to reset everything in the computer. Thinking that the unit was fixed and the fact that my son purchased the same laptop without an issues, I thought maybe it was fixed. So I purchased a Dell XPS and when it works its fine but when I charge the battery and leave it closed the system gets incredibly hot., close to 200 degrees F and stays hot for about three hours. I tried contacted Dell and they are going to replace the fan and the Heat Sync. That's two out of the three computers purchased that had issues with 30 days. I asked for Dell service to extend the warranty for a year for both products. You know maybe stand behind their product and I get the run around and say we cant do that but they are willing to charge me 900 dollars for three years of their premium plane. What a joke this company is? I don't believe I am being unreasonable.  I can't even find a phone number to make a complaint.