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In order to improve customer experience, Dell has setup two new websites specifically for the AX100 and AX150.  AX-Series customers will no longer have to register for PowerLink.  AX-Series customers will be able to register on the website and have instant access to updated FLARE and software.

 

The latest software and the latest support and troubleshooting documentation for the AX-100 and AX-150 storage systems are available at the following web sites.

• For AX-100 — http://www.emc.com/dell-ax100support

• For AX-150 — http://www.emc.com/dell-ax150support

In addition to software, the websites also have customized documentation, FAQs, and troubleshooting trees.  Customers will need to use the EMC serial number to register, the serial number starts with FCNPRxxxx or APM00xxxxxx.

 

Note:  There are typically multiple serial numbers on the rear of the system that start with FCN, the only one that will work is the one that starts with FCNPR...

If the serial number is not available physically, it can be displayed in Navisphere Express under Manage -> Storage System.

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