Circles on Screen

Question

I’ve run into a problem with my Dell All-in-One 5348 running Windows 10. Today the screen started to display a column of circles – not exactly straight down the middle. They appear shortly after the machine boots on the Windows desktop. Also, on the 2nd or 3rd circle from the top, a 'shadow' mouse arrow appears whenever I use the mouse to point to an area on the screen. This happens on the Windows 10 Desktop and in other applications. I ran Dell diagnostics (no issues found) and rebooted the system 2 or 3 times with no change. I’ve included a snip of the Windows desktop below. I’d appreciate any suggestion or ideas. Thanks in advance. I’ve run into a problem with my Dell All-in-One 5348 running Windows 10. Today the screen started to display a column of circles – not exactly straight down the middle.  They appear shortly after the machine boots on the Windows desktop.  Also, on the 2nd or 3rd circle from the top, a 'shadow' mouse arrow appears whenever I use the mouse to point to an area on the screen.  This happens on the Windows 10 Desktop and in other applications.  I ran Dell diagnostics (no issues found) and rebooted the system 2 or 3 times with no change. I’ve included a snip of the Windows desktop below.  I’d appreciate any suggestion or ideas.  Thanks in advance. ============================================================================ Update:  I hate to say never mind but today when I booted up the system into Windows 10 - no circles.  The problem disappeared.  The only thing that I can think of is that I never shut down the system completely yesterday when I was troubleshooting.  I restarted it several times. Every time the circles came back.  Today - they're gone and everything's fine.  Sorry for the false alarm and thank you to those who responded.

DELL-Akshatha M · Answer

Hi rumble7703,

Thank you for reaching out to Dell Community Forum.

Please boot into BIOS and confirm if the circles are visible on this screen.

Please run the on-board Dell diagnostics and capture any error codes or messages.

Please private message us the service tag of the system along with your email id.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

To private message, please click on my DELL-username and send me a Private Message.

speedstep · Answer

Pressure spots are usually permanent.  This seems like  physical damage not electronic failure. Pressing firmly on the touch screen/LCD can damage the LCD itself.

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