The system ships in RAID mode, which needs to be changed to AHCI in order for the system to pick up the additional drive. This will require either a reinstallation of Windows onto the original drive, or a boot into Safe Mode to enable the AHCI drivers for Windows 10.
ein63 normally that would work but from my own experience and the various test ran in the other dell thread linked in my first post that is definitely not the case with the 7577. I have the bios currently set to AHCI and the second SSD isn't detected in the bios much less in Windows itself.
Same problem here too! Just bought a dell 7577 and added a second ssd in the open bay, the pc will not detect it, no matter what I do. I tried calling dell, but that was an absolute joke!
On my 7567 I am running a Samsung PCIe M.2 drive so I do not still have the factory installed M.2 drive, just in case it might make a difference to the discussion. My system runs with the SATA controller as ACHI to accommodate the second drive on the SATA controller.
Did the unit come with the cabling needed for the extra drive? Did you check to make sure it was connected at both ends? If the Bios doesn't see the drive then you certainly can't format it. I suppose for the same reason the Intel utility does not see the drive.
There may still be some sort of bug in the Bios which is keeping the system from seeing the second drive but you should be able to run the system as RAID without problems. Also, I don't think I added the second drive until I had removed the original drive which was configured as SATA.
If anyone thinks it might help to test on a 7567, I will set my system back to the Factory configuration (LiteOn NVMe) and test installing a secondary 256 GB 2.5 inch SATA (Samsung) drive.
Well, I tested my system (7567) with the Original Factory configuration and it sees the second 250 GB SSD just fine.. It does show as Disk 0 in Disk Management and the M.2 drive goes to Disk 1.
One warning .. remove any SD card you have installed until after you have the second drive configured.
Erwin.Kocken
2 Posts
0
November 28th, 2017 23:00
Hello, just received my 7577, exactly the same problem. In this case the ssd is a Crucial MX200 500GB.
HDD, no problem, SSD, no go..
ejn63
9 Legend
•
87.5K Posts
0
December 20th, 2017 06:00
The system ships in RAID mode, which needs to be changed to AHCI in order for the system to pick up the additional drive. This will require either a reinstallation of Windows onto the original drive, or a boot into Safe Mode to enable the AHCI drivers for Windows 10.
https://www.tenforums.com/drivers-hardware/15006-attn-ssd-owners-enabling-ahci-mode-after-windows-10-installation.html
CFox1
3 Posts
0
December 20th, 2017 06:00
ein63 normally that would work but from my own experience and the various test ran in the other dell thread linked in my first post that is definitely not the case with the 7577. I have the bios currently set to AHCI and the second SSD isn't detected in the bios much less in Windows itself.
brihi7577
3 Posts
0
December 20th, 2017 06:00
Same problem here too! Just bought a dell 7577 and added a second ssd in the open bay, the pc will not detect it, no matter what I do. I tried calling dell, but that was an absolute joke!
Saltgrass
4 Operator
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4.3K Posts
0
December 20th, 2017 07:00
On my 7567 I am running a Samsung PCIe M.2 drive so I do not still have the factory installed M.2 drive, just in case it might make a difference to the discussion. My system runs with the SATA controller as ACHI to accommodate the second drive on the SATA controller.
Did the unit come with the cabling needed for the extra drive? Did you check to make sure it was connected at both ends? If the Bios doesn't see the drive then you certainly can't format it. I suppose for the same reason the Intel utility does not see the drive.
There may still be some sort of bug in the Bios which is keeping the system from seeing the second drive but you should be able to run the system as RAID without problems. Also, I don't think I added the second drive until I had removed the original drive which was configured as SATA.
If anyone thinks it might help to test on a 7567, I will set my system back to the Factory configuration (LiteOn NVMe) and test installing a secondary 256 GB 2.5 inch SATA (Samsung) drive.
Saltgrass
4 Operator
•
4.3K Posts
0
December 20th, 2017 12:00
Well, I tested my system (7567) with the Original Factory configuration and it sees the second 250 GB SSD just fine.. It does show as Disk 0 in Disk Management and the M.2 drive goes to Disk 1.
One warning .. remove any SD card you have installed until after you have the second drive configured.