tmoore81
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Re: Adding 2 external monitors with All in 1

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Tried multiple USB ports and monitors with no luck so seems like the unit is just bad. Strange it worked for a few min

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RoHe
6 Thallium

Re: Adding 2 external monitors with All in 1

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But have you ruled out the dongle itself? Can you test this dongle on some other PC or a laptop with one of your monitors? If the monitor/dongle pair don't work on another PC, then the dongle failed...

If that dongle/monitor pair work on some other PC, then you may have a motherboard failure. In this case, contact Dell tech support ASAP since your system is new and should be under warranty.

 

Ron

   Forum Member since 2004
   I am not a Dell employee

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tmoore81
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Re: Adding 2 external monitors with All in 1

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i dont have another computer with 3.0 USB handy to test it

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RoHe
6 Thallium

Re: Adding 2 external monitors with All in 1

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Shouldn't matter. The USB3 dongle should be backward compatible with a USB2 port but video performance will be better when a USB3 video dongle is connected to a USB3 port. Note: You probably will have to load the dongle's driver on that other PC for this test.

At this point, all we want to know is if the dongle works at all or not...

Ron

   Forum Member since 2004
   I am not a Dell employee

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tmoore81
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Re: Adding 2 external monitors with All in 1

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looks like its the dongle, found another computer to test and same results

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RoHe
6 Thallium

Re: Adding 2 external monitors with All in 1

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Whew! Glad it's not the PC. :Smile:

Guess you'll have to return the dongle and get a replacement and/or get a different brand. :Wink:

EDIT: BTW, Was the test using a USB3 or USB2 port?

Ron

   Forum Member since 2004
   I am not a Dell employee

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