I bought this Dell 15 3000 9 months ago, and it has been going to sleep randomly for awhile now
Not a battery issue. With or without battery, still happens
I sat all power options to Never sleep. Still goes to sleep randomly.
I went to Bestbuy where I bought this laptop and sat with a geek squad member, he had no clue why it's happening either.
I even read here the same issue by a member called Christof99, but no one answered
I can't express how much I am disappointed right now. Please look into this issue for all your customers and let us know what's going on. Anyone?
I just fixed it. Here is the solution for those who are experiencing the same issue.
On the back of your laptop, there is 7 digit number called service number or tag number https://www.youtube.com/watch?v=sDPVSHHN-SY
Then go to the support tab here on dell's website. Under Support, choose Product Support
Then enter the service number, it will specify info based on your laptop
Then go to Drivers & Download, scroll down, and you will find some drivers (some are urgent) you need to download and update your laptop with