ppau2004
1 Copper

Dell inspiration 3542 hard drive issue

Hi 

Problem:

Dell inspiration 3542 intermittently freezes.

Diagnose & Attempts to fix

run F12 diagnostic tool, failed on hard drive  test.

run chkdsk, it may fix a few days/weeks, then issue came back

event viewer showing large number of disk errors

 Question:

Do you think I shall replace hard drive or run some other repair tools ?

If so,

1. what are recommended steps?

2. how to keep windows 10 without having buy a new license?

Your kind help will be highly appreciated

Regards

Peter

 

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1 Reply
ejn63
7 Gold

Re: Dell inspiration 3542 hard drive issue

A 2.5" SATA solid state drive is likely a better idea to replace the dying hard drive.

Windows can be reloaded easily;  the license key is embedded on the system board.

https://www.dell.com/support/kbdoc/en-us/000176966/reset-or-reinstall-windows-10-on-your-dell-comput...

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