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March 18th, 2016 04:00
Dell Latitude E7270 - Mcafee Drive Encryption Fatal Error: [0xEE020006] Getting disk info
Hi,
I have been sent the E7270 and E7470 as test units for our company and I have run into issues once Mcafee has encrypted the drives. Before Windows boots the above message appears.
I had the same issue with the E7250 and E7450 and a bios update was the eventual fix. I was on bios version 1.3.0 when the issue occurred. Tried flashing to the latest 1.4.2 and rebooting with no joy.
Currently re-installing the whole image again to see if 1.4.2 works but was wondering if anyone else has the same issue or if Dell are aware of the problem.
EDIT: This was the mcafee link for the issue that occurred with the E7250 and E7450 https://kc.mcafee.com/corporate/index?page=content&id=KB83703&locale=en_US&viewlocale=en_US
Thanks!
BSeeIE
2 Posts
1
April 21st, 2016 11:00
Had the same issue but fixed it. The resolution:
1. Request for McAfee DE 7.1.3 build 554 or 559 from MFE Support. Checkin the DE Agent and Client into EPO.
2. Update the DE Hardware Compatibility Setting to v24.
KB Link - kc.mcafee.com/.../index;id=KB81900
3. Remove the DE agent and client if you have installed on the 7x70. Re-deploy again to ensure the 7x70 gets the update 7.1.3.554 build.