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November 5th, 2017 12:00
Sleep Mode Startup Glitch
So I've had my laptop for a while and it worked amazingly... until a few days ago. Whenever I put it in sleep mode and woke it up, it would go into the picture below. I have to completely shut it off and restart the computer every time it goes to sleep which is quite annoying. I have tried restore points, and even reset my entire computer (where it keeps your files but deletes your applications), which actually fixed it for two sleep modes but then it reverted back to this screen. I have tried everything I could and have contacted multiple Dell agents who were very kind, but didn't help me. P.S if I plug it into an hdmi cable and then unplug it, it fixes it. Very strange. Here are my specs
*Picture too big, very similar to this link except it looks more like vertical blue and green lines.
OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TRACK-HURDLESON
System Manufacturer Dell Inc.
System Model Inspiron 15 7000 Gaming
System Type x64-based PC
System SKU 0798
Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 01.00.03, 1/10/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name TRACK-HURDLESON\charl
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 3.52 GB
Total Virtual Memory 9.74 GB
Available Virtual Memory 4.20 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Thank you all in advance!
Saltgrass
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4.3K Posts
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November 5th, 2017 19:00
There are a couple of things I would like to ask.
You show the Boot Device as \Device\HarddiskVolume1 so I was wondering if you knew why that partition is being used? If you aren't sure, you might supply a snipping tool picture of your Disk Management window.
I am showing an info entry on msinfo32.exe of "Virtualization based Security Not Enabled". I do not know what it is for but have you made alterations to your system and modified the boot configuration?
You may have noticed there are several other folks with your situation. Some of them think it might be a Bios update problem, but it looks like you are still using the original Bios. I was using the next to newest and upgraded to the newest and had no problems with either. I have a 4k display and 16 GB of memory. I have updated to the Fall Creator's Build, also.
Ben-P-Leda
1 Message
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November 5th, 2017 22:00
Thank Christ! I have had exactly the same problem, and for a similar period of time, and I have been at my wits end with this!
The only thing that I have found that will fix this is a forced shutdown (ie: holding the power button for 5 seconds) & restarting.
www.dropbox.com/.../IMG_0293.MOV
OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LEDA-DEV-DELL
System Manufacturer Dell Inc.
System Model Inspiron 15 7000 Gaming
System Type x64-based PC
System SKU 0798
Processor Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 01.00.05, 01/03/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name LEDA-DEV-DELL\Ben P
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 4.61 GB
Total Virtual Memory 9.43 GB
Available Virtual Memory 6.07 GB
Page File Space 1.56 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
robert p
4 Operator
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9.4K Posts
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November 8th, 2017 04:00
Hi Ben-P-Leda,
Thanks for posting.
Apologies that your system isn't working as expected. I don't see the model number of your computer in the post, but I'll assume that if you have the Inspiron 7467/7567. If so, Installing the previous version of the drivers 21.20.16.4727, A03 is resolving the issue.