Networking, Internet, & Bluetooth

Last reply by 05-28-2020 Unsolved
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2 Bronze
2 Bronze

KM717 bluetooth keyboard won't go into pairing mode

This is already my second time getting this keyboard since I sent the first one back thinking it was defective.

The keyboard and mouse work find using the dell universal receiver. The mouse also pairs and unpairs fine with Bluetooth. The keyboard however, will pair the first time with Bluetooth, and then when I turn off the keyboard and turn it back on, it will never reconnect with Bluetooth. I then tried holding the Bluetooth pairing button, but for that Bluetooth setting it will no longer go into pairing mode. Same applies for the other  Bluetooth memory mode. Will only pair once and then get bricked.

Is there any way I can factory reset this keyboard?

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2 Bronze
2 Bronze

I have the same problem with a few more details.

I recently changed my bluetooth USB receiver to a Logilink BT0015 Bluetooth 4.0 Class 1 device.

After Pairing my WK717 it worked until I rebooted my PC.

I noticed, that the Pairing LED lights up when you move the connection switch between "1D"-"2B"-"3B" Positions.

After I rebooted, when moving the connection switch to the newly paired "2B" Position, the LED was dead.

It lit up for a fraction of a second and goes off immediately.

I then paired the position "3B" to my cellphone.

It worked, even after switching and reboots.

Then I paired the "3B" position to my PC and it worked once, just like position "2B".

Now the whole Bluetooth stuff on the keyboard refuses to work while the Dell Dongle still works fine.

Is there a way to delete Bluetooth pairing information from the Keyboard?


2 Bronze
2 Bronze

Me too

2 Bronze
2 Bronze

Any fix from Dell for this one?


Just received the combo today and worked fine for 6 hours being paired with bluetooth-2 and usb-1.

Switching between both every 10-15 minutes.

Shutting down laptop with USB-1, no reaction anymore for the keyboard @ BT-2.

Was still showing up as connected in settings. Disconnected it, and couldn't find it in the list. 

BT-3 did work, but switching the slider from 3 to 1 and back. Same problem (however with 2% less battery)

USB-1 and mouse in all settings work fine. 


Manufacturing date Jan/2020



I am in the same situation as these very few who already reported it (and many more others).

The remove-keyboard-from-dell-universal-receiver-and-readd-the-keyboard tick did not fix the slot #2...

Slot #1 obviously works with the dell universal receiver, slot #3 works as well (paired to my Android phone) but slot #2 worked for very little time.

I paired it initially with the laptop, tested that it does work, until I switched to slot #3 and paired it to my phone.

It was paired to my Lenovo Z50-70 with an Intel AC3160 WiFi/Bluetooth adapter.

Trying to have the keyboard enter the pairing mode for slot #2 is impossible. Everything else works flawlessly paired to my laptop bluetooth (earphones, phone, dell wm527 from the km717 set).

This support request is already for more than 4 months on your website!

At least prepare some official announcement... That`s what permium premium-equipment manufacturers do!


now, I downloaded the dell universal receiver control panel... yet, should I need downloading the documentation, I can`t...

Namely, I`m asked for the service tag of my keyboard... I didn`t even know what to sent the support people so that they allow me to return this keyboard... okay, I`ll go with you, I`ll download some support asistant assistant launcher tool, yet IT REFUSSES REFUSES TO INSTALL ON MY MACHINE SINCE IT`S NOT A DELL OR AN ALIENWARE MACHINE.


Hi Ro0ter,

we're sorry you're going through these hardships. We'll be more than happy to help you out with that keyboard. Please send us a private message to @DELL-Cares for additional assistance.  

Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".



I've got exactly the same issue. The #3 Bluetooth slot will not go into pairing mode.

Moving the selector slider across to the number 3 causes the white light to flash very briefly. No response after pressing the pairing button. 

Any help would be much appreciated.




Is there a fix for this issue yet? I am assuming its a firmware problem and can be updated from the dell universal receiver control panel, but I don't see any updates. It's been months and I cant even use the second Bluetooth setting since its "bricked". I am surprised at how expensive this keyboard was and how very little support it is getting from your company.

2 Bronze
2 Bronze

Having the same issue with one of our units here.

when used with the USB Receiver the unit works as expected. However, when switching to BT 2 or 3 it doesn't work and it also will not let us going into pairing mode to reset.

Has anyone found a fix or are we still waiting for Dell to release a firmware that will fix this.

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