MOdem on Hold-problem with Conexant modem

Implotkin,

Thanks for using the Dell Community Forum.

Have you read the FAQ's regarding the MOH issues on this page.

This is probably a pointless reply--bit YES I read the FAQs. Has anybody associated with Dell read the FAQs, or the complaints brought forth?

I don't necessarily expect the problem to be solved on the message board, but I also don't expect a reply there from Dell that fails to acknowledge a serious problem and hints that the user is stupid. This is right on par with much of the "support" that I received this week.

FINALLY!!!!!

I am so relieved to here that someone else is experiencing the same frustration. I thought it was a result of my being technically illiterate. It is my wish that this issue will be resolved swiftly and with apologies. I/we are entitled to the features we have paid for. I hope to see new modems in the mail soon. If there is anything I can do to expedite this process please let me know.

  MODEM-ON-HOLD CONTINUES TO BE A MAJOR PROBLEM TO MANY DELL COMPUTER USERS.  I HAVE BEEN INVOLVED IN THIS FRAY FOR OVER 4 MONTHS AND HAVE YET TO SEE THE MATTER PROPERLY ADDRESSES BY DELL.  SHAME ON THEM!

 IRONICALY I WENT THROUGH 3 MODEMS BEFORE FINDING ONE THAT WORKED WITH MoH.  AND THAT MODEM THAT WORKED WAS A CONEXANT SMART MODEM HSFi V.92!  I TRIED A LUCENT AND A BCM WHICH NEITHER WORKED.

 IT'S ABOUT TIME THAT DELL REWORKED THE FAQ POSTS, WHICH DATE BACK TO LAST APRIL.  GO GET 'EM, DELL!

I have a new Dell 4600 with conexant v92 hsfi Modem and have been trying to get it resolved over the last 2 months. Computer freezes up every time i get an incoming call while on the internet. Every email i send i normally get a reply from a new technician who recommends the same things.

 I think the correct response on my part is to return the computer to Dell.

Oh, my gosh! You mean I'm not alone with this problem?!! I've had my computer for less than a week and am tearing my hair out because every time I get a call and I'm online, my whole computer freezes up. Is it really the Conexant modem that's doing this? I have written to Dell and am awaiting a reply (besides the canned response that didn't help).

Please, please, find an answer for this!

Marjorie

I have the same identical problem and it has been reported to Dell several times. They keep responding with the same routine fixes which do not work. When mind freezes it does display that it is trying to verify caller id so it has to be a communication problem between the phone company and the modem , windows xp and the modem,or my v92 isp provider and the modem.

Anyway you would think Dell could set this up and test it to resolve the issue.

cchuckie--run yourself a little test. Kill off Modem on hold (disable, remove, whatever). Connect, without disabling call-waiting. Call yourself. Computer will freeze. The modem does not communicate with the phone compnay or the isp here, it does not know what to do with a ring. I also saw the attempt by MOH to notify me of the call with the panel displayed before the call was made. I suspect that it responds fatser than the driver freezing the computer.

The problem is the driver. I have talked to a career computer person on this, currently with Sun. He built his own computers before PCs came out. It's a driver problem. The driver for the Conexant does not work right. Conexant has not provided an updated driver, and there is nothing better on their site. Let's face it. This stuff works elsewhere. If it (MOH and the Modem) is not working here, then it must be the modem.

After much back and forth, including several attempts that were wasted and this should have been apparent before they were even suggested, a Broadcom v.92 is on its way to my house today, with its own (not XP's standard) drivers.

I will report after its installation. I believe that my problem will go away with this, if it doesn't, I have Dell agreed to credit me for a modem I will then get on my own. Look for a post tomorrow.

I suspect you are correct. Let me know what happens . I almost bought a new USR v92 modem the other day but the rep suggested i give Dell more time.My dimension 4600 is only 2 months old.

 

 

Same system--Dimension 4600.  (2.4HT). And mine is pretty vanilla otherwise and nothing in there that should cause a problem like this.

Check this board tomorrow for my update, I'll add to this thread, and If I am correct in that a different modem solves this you can bet there will be new thread started by me about it. I will also offer to share privately the person who actually helped me with ths; I won't post it.

I am so grateful that you all are posting on this. Right now I'm in the middle of the Dell cycle: have been through e-mail Tech Support, phone Tech Support, Customer Service, the Special Case Manager, and am now waiting for a call from a Senior Tech. My computer is eight days old.

This is not an ISP problem because I have a Dell XPS R450 hooked to the same phone line. It has a Robotics modem, circa 1999, and it works perfectly. I'm not trying to use Modem on Hold but I do enable Call Waiting because I have a HotCall4000 device that shows who is calling when I'm online, and I believe the Conexant modem is at fault, and ultimately Dell because they continue to use this modem. I asked about the upgrade modem (the Telephony modem) and was told it also is a Conexant so I don't want that one as a replacement.

I hate to think of having to return my "dream computer," the one I configured for four months, but I must get my calls. Having a computer freeze up four to eight times a day can't be very good for the system, nor for my temper when I lose e-mail I was typing or files or mail (all of which has happened so far).

Please keep us all informed!

Marjie

You are right, this does not help the modem on hold people. But that's because this topic is misnamed. I started it about Modem on Hold because of prior threads and that was how the problem was discovered. But it's not Modem on hold that is the problem, IT'S THE MODEM..

The freeze and crash happens with MOH not being used. The problem is the Conexant modem does not know what to do when it gets a "ring", thus the crash. The Modem apparently does not have a proper driver, and none is available from Conexant or Windows. It took 3 weeks of hard work to even get Dell to understand the real issue here--the modem.

And you do realize there is a much simpler solution to what you proposed. Simply click the "disable call waiting' instruction. The modem then works fine, it does not get aring if a call comes in.

Of course, this is not why one has a V.92 modem and call waiting. I will hopefully be posting the fix later this evening, i.e. the Broadcom modem Dell has sent that should be waiting for me should work.

I'm sure this won't help people trying to use Modem On Hold, but I finally have the solution for my problem, the computer freezing up every time I got a phone call while online. After reading Google searches for five days trying to find info, I hit upon a modem initialization string that makes my Conexant  Smart v.92 modem emulate a v.90 modem, and now I can get my calls and the computer just breaks the connection but does not freeze up. If it will help anyone, I used:

+MS=v90,0   (Control Panel->Phone and Modem options->Modem Tab->Properties,->Advanced Tab-> Extra Settings, enter string)

I think you can also use:  AT+MS=v90

I know how frustrating this is for everyone and I hope you all find your fixes!

Marjie

I know your frustration! Yes, the Conexant modem should work perfectly and it doesn't. Why the customer is responsible for solving the problems is beyond me. Dell should know about this problem and have the answers and stop installing the Conexant modem.

But I need to get my phone calls and I use a HotCall HC400 device (no software on the computer) that tells me who is calling, and I have to have Call Waiting enabled in order to use it, so it was a similar situation. I really wish Modem On Hold/Call Waiting worked correctly on this modem but I'm not holding my breath.

Good luck, everyone.

Marjie