Major problem with Dell Modem on Hold. When used with the Conexant Smart HSFiV92 56k DF PCI, call waiting does not work and incoming call completely freezes the computer. Noty only that, if M-O-H is not turned on and call waiting is not disabled, incoming call freezes the computer (rtather than simply dumping the internet connection).

There has been some lousy customer service regarding this. Dell told me they never heard of this when reported on Tuesday, in spite of the post from buckeyedoc a couple of weeks ago, and his attempts at getting service. Was given major run-around by some Dell support staff, sent to contact bvrp and Conexant on my own, my local phone company and my isp were all blamed. One support technician actually told me to pull out the modem and put it back in, as if that could be the problem--every function worked fine, except that my computer froze on incoming calls. Then, they actually attempted to solve this by sending someone to my house to install another copy of this same modem. While stating they never saw this before.

This was only finally escalated to a real problem at Dell after a technican at BVRP took up my cause. The BVRP person now reports that they have found a bunch of reports this month to THEM involving this identical crash, and all involve the COnvexant modem above, so it looks like the modem is the problem. They are going to try to convince Dell that they need to resolve this byissuing a different modem altogether.

Anybody else noting this problem, post up or contact Dell. There is no excuse for this problem, nor the way it has been handled so far.