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hfchow

18 Posts

10872

March 9th, 2007 21:00

help! MS Update killed my Truemobile 1300 driver!

I have a Dell D800, with a DellTrueMobile 1300 WLAN internal wireless card.

 
Ran MS Update today and it installed a new Dell Truemobile driver.  Or at least it tried to.  But instead it looks like it put the TrueMoble device into a really bad state. 
 
1.   The device is disabled.  When I try to enable it, the driver attempts to install but the installation fails. 
 
2.  When I try to re-install the driver from Device Manager, it fails with a "File not found" error. 
 
3.  So I try to re-download the drivers from the Dell Website.  I have tried several Dell drivers, including the ones for 1300 and 1350.  These all fail during Setup with "Error Update 576 error has occured".
 
 
So now I'm stuck.  My wireless network is diabled, and I am not able to re-install the drivers.  Any suggestions for how to fix this?  I'm ready to toss this thing out the window...
 

volcano11

2 Intern

 • 

28K Posts

March 9th, 2007 22:00

Now you know why you should never trust Microsoft with updating your drivers.  Critical Windows updates and Windows Security updates, yes,  drivers, never.
 
To fix it, make sure you have the latest drivers for your wireless card downloaded from the Dell web site.  Then go into Control Panel - Add/Remove Programs and remove the Dell wireless software.  Then go into Device Manager, expand the listing for Network Adapters, select the wireless adapter, and click Remove.  Reboot your computer and cancel the New Hardware Wizard if it comes up.  Then run the downloaded driver installation file.  Hopefully this will fix it.
 
Steve

xdcx1958

3 Posts

March 13th, 2007 22:00

Same thing happened to me when I ran MS update the other day. Have you found a fix for it? I've read in a few other threads that people had to replace the WLAN card. Let me know, thanks

volcano11

2 Intern

 • 

28K Posts

March 13th, 2007 22:00

You say - "I've read in a few other threads that people had to replace the WLAN card" - can you provide the link(s) to this information or is this just a rumor?
 
Steve

xdcx1958

3 Posts

March 13th, 2007 23:00

volcano11

2 Intern

 • 

28K Posts

March 13th, 2007 23:00

I fail to see where Windows update had anything to do with that user's problem.  Hardware failures do occur! 
 
Steve

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