Some software will lock the tray. Check settings on your "Burning software, (Read/Write to CD/DVD), or anyother software that deals with Optical drives.
XPS 410 Core2, 2.4 Ghz, 8Gb, Win7 64
Latitude D610 XP pro, Win7 RC
Thanks so much to Robin - I made sure to join the "Dell Community" just to thank you - my E drive was stuck midway through a burning session. The paperclip trick came to my rescue - thanks again. ML
I would like to know if you have a laptop or a desktop.
I assume that you have tried to eject the optical drive through windows explorer. Have tried to eject the drive while being in the system BIOS? If not, follow the below mentioned steps:
If issue persists, the optical drive needs to be replaced. If the computer is under warranty, I would be glad to arrange a service on the computer.
Check warranty status: http://dell.to/zEE2Cm
Please provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):
Awaiting your response.