DVD/CD rom drive wont play DVDS?!?

 

1.Update my drive

2.Update my firmware

3.Update my cineplayer

 

I did all of the above and nothing worked at all. I actually came to the Dell website and downloaded the Cineplayer update(  Sonic CinePlayer 3.x Patch.) because I noticed some people were having problems with that so I figured I would give it a shot.Still it did not work..but I did  get this error -

Alert: This update is not designed for the application version you currently have installed.''

What does this mean? The installation did complete all the way it said.

 

 Someone has mentioned that my movies might not be the right region..they are all Region 1 and my computer is set to play all region 1 movies.

I also downloaded other software to play my DVDS but nothing has worked.

 

 Please keep in mind that my drive does play the follwing

 

-Backup Copies of Movies

-Audio CDs

 

But will NOT play rented movies or my personal home collection movies.

 

Please help me...I am willing to try any ideas you can provide to me. Here is some of my computer Information      Dell Dimension DE051 running with Windows XP home edition. My Hard Drive is

HL-DT-ST DVD+-RW GWA4164B

 

I also ran Autoplay Repair Wizard from Microsofts help center and this it what it said.

AutoFix [V5.2.3790.67]
Time [2007-05-03 21:37:58]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
    Result [AutoStart Setting]: OK
    Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [D:\, Drive Type: 5]:
    Result [HKCU\...\Policies!NoDrives]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
    Result [HKLM\...\Policies!NoDrives]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
    Result [Driver level policies]: OK {
        HKLM\...\Services\cdrom!Autorun (Present)
        HKLM\...\Services\cdrom\Parameters!Autorun (Absent)
        HKLM\System\CCS\Enum\...!AlwaysEnable (Absent)
        HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) }

Test [Drive Notification] - Instance [D:\, Drive Type: 5]:
    Result [Legacy Notification]: Problems
    Result [AutoPlay V2 Notification]: Problems {
        Service (Silent)
        Shell (Deaf) }
    >> Repair << [Legacy AutoPlay Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
    >> Repair << [Autoplay V2 Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

 

Iv'e searched the web and alot of people seem to have this problem and noone knows the solution for it. I also uninstalled my drive and rebooted my computer and it automatically reinstalls the drive and still it wont work.  Any information I would appreciate it.