So what is the verdict on this? How are we supposed to know if this docking station is in-warranty or not? I have one that I know is less than a year and is no longer working. How do we locate the service tag or express service code if there is none?
I have 2 WD15s that no longer work and should be under warranty, they are not even a year old. One has a SVC, PPID and express service code and the other just has a PPID code.
None of these codes work when look up the warranty. I'm figuring a good ol fashion phone call would do the trick to get them replaced....well hopefully.
What's up Dell? What's your response? the good people are waiting!
I have contacted the Dell Moderator (Jesse) twice about this issue suggesting that he close the discussion thread. It is quite obvious that due to a manufacturing fault that a large number of these docking stations have been delivered to customers without service tags. However, Dell has no interest in solving the problem, so basically we are wasting our time trying to get them to sort it out. As you say - they have washed their hands of the issue.
I just phoned up Dell Support and gave them the PPID number and that was good enough, they could find all the details from that and they are sending a new Dock out.