Thank you for your message. This docking station does not have a service tag.
To get support on the device, you must use the PPID & the warranty will be validated with the purchase invoice.
To add the device to your list, you will have to use the order if purchased from Dell.
If there are any unresolved issues with the device, please private message the following details.
Brief description of the issue.
Registered name -
Device PPID -
Purchase invoice copy -
Hello robert26, Since we haven't heard from you, we will be closing the case for now.
Should you have any identifying numbers so we can look up your case, or you need further help or assistance, feel free to reach out to us again.
We do hope that this matter was resolved.
This is absolutely ridiculous. We buy these docking stations and Dell refuses the support? I have problems with the DP/N 0P1NN7 cable and I need that replaced. I don't have a service tag number as all the others have reported. How can I address that?
We have lots of these docks deployed and most of them have issues. Most of the issues seem to show up with our users who are mobile that dock and undock frequently. I found that power cycling the dock usually solves the problem. I have tried all the suggested steps, updating BIOS, updating dock firmware etc and the problems still show up. We still have a ton of the old eseries docks deployed and they rarely have any issues. We have been very disappointed with the WD15's. I have 2 completely dead ones with no service tag that brought me to this thread
We've had much better luck with the WD15. The only real problems (aside from one DOA) was a user who frequently damaged the USB-C cable. How do you even do that? Newer models have replaceable cable assemblies, so it must have been a more common problem that we've experienced.
We can't really match the dock to the laptop or tablet. We purchased a 100+ at a time. Sometimes they stay together. Other times… not so much.