Dell Media Experience support file

Jeff, thanks for responding.  This is my third attempt to install Roxio products. During the installation process it says that it will need to uninstall Dell Media Experience.  As it attempts to automatically remove the DME, I receive an error message that says "The installation support file could not be found."  It allowed me to continue the install process without uninstalling the DME, but upon completion of the download when I click on the Easy Media Creator 9 icon, the program screen comes up and then hangs.  The task manager does not indicate the program is running.  I have managed to open a task in the program once.  My computer is very sluggish after downloading any of the Roxio products as well.  Any insight is greatly appreciated.