SammyP_8989
1 Copper

Dell PDB1000A not recognized on Windows 10

I had my external portable Dell 1T storage working for a while. Now it is not recognized on Windows 10 machine. No error on Windows 10 about USB not recognized. I can see in Disk Manager but not in Explorer or command prompt. I have tried on different machines with same result. I have important data on the device. Is there any way to get to it?

TIA

 

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2 Replies
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dell-robert p
6 Gallium

Re: Dell PDB1000A not recognized on Windows 10

Hi SammyP_8989,

 

Thanks for posting.  Apologies that your device is not performing as expected.  

 

According to page 11 of the manual, here are some things you can try:

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If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 

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SammyP_8989
1 Copper

Re: Dell PDB1000A not recognized on Windows 10

Thanks Robert, I will reach out to you.

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