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October 18th, 2014 15:00

Files missing after reformat

I had a blue screen error a while back and couldn't access my HD anymore. It's an internal drive for XPS410. A friend reformatted the drive and corrected the errors. I'm able to access it but a videos folder & My Pictures come up empty. He said that he was able to recover everything but not so.

Is there anyway at this point to still recover those missing files?

4 Operator

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34.2K Posts

October 18th, 2014 17:00

Hi Userx_076,

The first step before formatting the drive and reinstalling Windows is to back up your files. Normally you would use an external drive or flash drive, or maybe a writable CD or DVD. Did you do that?

17 Posts

October 20th, 2014 15:00

My friend that did it says he did and still has the copy.

4 Operator

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34.2K Posts

October 20th, 2014 17:00

I don't have anything to suggest except talk to your friend, and hope he knows what he was doing.

17 Posts

October 21st, 2014 19:00

I spoke to him today. He said it would hae taken too long to do those files. He was pretty much lazy and half assed the job. I told him give me the backup so I can complete the job. Hopefully this gets wrapped up this week.

4 Operator

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34.2K Posts

October 24th, 2014 17:00

Sorry to hear about that. I hope he backed up everything!!

Good luck!

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