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HD parameter has exceeded normal operating range
I have a Dell Inspiron 530s with a Samsung HD running Windows XP. For about a week now, when booting up, just after the Dell splash screen, the following message comes up:"Notice - HD self monitoring system has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential Hard. Press F1 to continue , F2 to enter setup". If I press F1 the boot up continues normally and the computer works OK. I checked the forum info and the only instance I found like this had a reply that said "Replace the hard drive - it is going to crash".
I contacted Dell Support hardware - the lady said to shut down and restart and press F12 - then highlight the Samsung HDD and press enter - the computer booted up with no problem and she said there was no problem with the HD - she sent me to the software people who spent an hour trying to find a virus, malware, etc bud none showed up. We spent the next 3 hours trying to find some corrupted boot-up file (he was controlling the computer) and didn't find that either. Now they want to re-install WindowsXP which he said would wipe the HD clean - not something I feel comfortable in doing.
Can anyone tell me from experience what generated the HD notice and what the problem really is? Since the support guys tried everything, I don't think they know anything about problem or the solution. I don't want to erase everything on the HD, even tho I do a full back-up every week. Dell is supposed to call back at noon CST today (24 Feb) to give me a "solution". It would certainly be re-assuring to have some other opinions about the problem and the solution before I am at the mercy of the guys in India.
Thanks for any wisdom you can offer . . .
joegwillie
shesagordie
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February 24th, 2011 10:00
joegwillie
Try running Dell Diagnostic's extended test on the hard drive.
The instructions for using Dell's Diagnostics Utility, are HERE
Bev.
gentu
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January 7th, 2012 13:00
I started having the same problem last month and have now backed up everything in preparation for a full reformatting. I am not computer savvy, but I just saw an
answer on Yahoo to someone else getting the same warning message and the answer was discouraging:
“You may also want to use diagnostic software to check which parameter is out of range (Speedfan,
HDTune, etc.), since some are more indicative than others. There isn't anything
to "fix", since this is a hardware issue.”
In the meantime, I have to boot by clicking F12 and selecting the hard drive option.
It would be nice to know if Dell ever got back to you last February with other information, and how you resolved the problem.
Thanks for sharing the problem - helpful to know we're not alone!
osprey4
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January 8th, 2012 03:00
Hi Gentu,
The person who said, "There isn't anything to fix" is wrong. It's likely you need to replace the hard drive, but you should run the diagnostics to verify.
bill1106
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June 27th, 2013 10:00
I get the exact same message from my Dell hard drive. Every test shows the disk to be fine, but yet the message keeps coming. I also have found Dell to be lacking in their technical skills.
shesagordie
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June 27th, 2013 11:00
bill1106
Try going to the hard drive's manufacturer's website, then download their bootable diagnostics and run the extended test on the hard drive.
Bev.
o0ops
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April 23rd, 2014 00:00
Fascinating. I have been having the same problem on a Dell Inspiron 530S, for about 2 yrs now.
The disk is a 500GB Seagate, which I first used as main disk. Now I only use it as storage, and though it sometimes utters strange noises, it keeps functioning without problem. I think I did somewhere read something about getting rid of this message, but can't remember where.
HDTune says there is NO problem with that disk.
It's true the best and sensible solution would be to back your disk up and use it either no more or as seldom as possible.
It might be interesting to note I did not use the computer for more than a year first, so the warranty was out when I started it. Which proved to be a very bad idea, as the orignal disk, a 640GB Samsung, proved to be full of bad sectors and I just discarded it completely, and Dell would not even want to hear about warranty, and neither did Samsung.
Which, needless to say, left me with a very bad impression both about Dell and Samsung.
Alpha03
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April 8th, 2018 23:00
trun off smart reporting in bios setup window and save it. restart your pc. it will work fine and wont display any error.
DJ Alvis
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February 23rd, 2021 22:00
This last person fixed the issue with his advice!!! Thank you so much, I just got a new computer (2-20-21) windows 10 tower, and I put an old hard drive in it that might have been a little hinky. It didn't work in the new computer and then I started getting that long message, even when I removed the hard drive, arrgggg. But this last persons advice on how to get rid of the message by going into the Bios (start computer and hit F12) was 100% correct AWESOME!!! Fixed it perfectly.
deadpoolfist
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March 17th, 2021 12:00
Can u tell me how because I can't find that person so can you tell me what to do when I press f12 and so on?