Unable to burn dvds inspiron 15r turbo (7520)

Hi ankurra,

Can you describe the problem in more detail? What happens when you try to burn a DVD?

Well, first windows detects blank disk and asks if i want to pay in dvd player or as usb i.e. formatting the dvd, it is by default on player format (it seems) and format to usb mode fails.So,  i have now a dvd in default format filesystem.  Now if i try to burn an iso image to the dvd or write data to dvd it gets stuck at finalising even at lowest writing speed. i have tried microsoft's cddvd fix troubleshooter. Stuck at "performing final steps to finish this disk."

Finally, the dvd ejects showing the message , there was an error burning this disc.

Don't format. If you do, you will not be able to burn an ISO.

Yes, I know. I tried that once I failed to burn an image to the DVD. Anyways the format fails. So, even with no formatting and blank DVD I am unable to burn to the DVD either data or an image.

With a blank DVD-R  or DVD+R in the drive, load the Dell diagnostics and run the test on the DVD writer.  If the disc successfully writes there, you likely have a Windows driver issue.  If it doesn't, you have a hardware issue and the drive needs to be replaced.

Press F12 at powerup or hold the D key at startup to get to the Dell diagnostics.

You will need a blank disc you can dedicate to the task - it will be written to during the test so it will be a throwaway thereafter.

I went to diagnostics and did the tests, but there was no write test, only obist dram and obit controller tests and it passed them both. The DVD is still blank.

You must boot into the 32-bit Dell diagnostics after all the quick tests run.  From the menu that appears, choose the full CD/DVD test.

Should I do a complete full test of all systemsto get full test of CD/DVD rw ?

Only the CD/DVD read/write test is needed.