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December 3rd, 2009 16:00

code 19

I got the error message Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). I have tried everything but nothing worked. I tried the microsoft help but I didn't see any upper and lower filters. Mrfixit didn't work. Unistalling it and reinstalling it didn'w work. I rebooted my computer and did a diagnostic that way and it said my driver was fine. I will greatly appreciate any help.

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34.2K Posts

December 3rd, 2009 17:00

shevans24:

There is a separate procedure for Vista. Please go to the CD/DVD FAQ (link below) and follow the "code 39 error" procedure for Vista.

3 Posts

December 3rd, 2009 17:00

vista inpiron 1525

4 Operator

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34.2K Posts

December 3rd, 2009 17:00

Hi, shevans24:

Are you running XP or Vista? What's the model of your Dell?

3 Posts

December 3rd, 2009 18:00

It worked. Thank you so much!!!!

4 Operator

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34.2K Posts

December 4th, 2009 08:00

You're welcome!

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