SupportAssist 3.2.1 won't open

Hi,

Please remove SupportAssist and install it again.

The following steps can be used to uninstall the older build and do a complete clean-up of files from your laptop. From Step 3 onwards, if the mentioned folders are not present in your system, they can be assumed as already cleaned up.

• From Add/Remove Programs, uninstall “Dell SupportAssist”
• From Add/Remove Programs, uninstall “SupportAssistAgent”, if you have very old SupportAssist version.
• Open a Windows Explorer and traverse to below directories and delete the folders completely manually if any leftover files are present.
  1. C:\Program Files\Dell\SupportAssist
  2. C:\Program Files\Dell\SupportAssistAgent
  3. C:\Program Files\Dell\DellDataVault
  4. C:\Program Files (x86)\Dell\SupportAssistAgent

Note: Ignore (x86) in above path, if your system is running a 32-bit OS.

• From Start-> Run type %ProgramData% which will open a window with multiple folders. This is usually a hidden folder.
  1. Select “SupportAssistBusinessClient” folder and delete it.
  2. Select “SupportAssistAgent” folder and delete it, if you have very old SupportAssist version.
  3. Select “PCDr” folder and delete it.
• From Start-> Run type %appdata% which will open a window with multiple folders. This is also a hidden folder usually.
  1. Select “PCDr” folder and delete it.
• From Services console, ensure following services are NOT present.
  1. Dell SupportAssist
  2. Dell SupportAssist Agent
  3. Dell Data Vault
  4. Dell Data Vault Wizard
• From Registry, ensure following keys are NOT present.
  1. HKEY_LOCAL_MACHINE\SOFTWARE\DELL\SupportAssistBusinessClient
  2. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssist
  3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssistAgent

Note:- Incase if your Laptop is running a 32-bit OS, ignore the “Wow6432Node” in the above path.

• Reboot your laptop once after clean up, before installing a new SupportAssist build.

regards Martin

Hi,

please check the minimum requirements.

Hi,

you check really everything?

For example Netowrk Ports?

regards Martin

Martin, Please suggest something helpful. If I tell you I have checked then I have indeed.

Just completed what steps I could, including deleting one of the registry keys, and the Support Assist V3.2.1.94 installed without the rollout of PowerShell Admin windows, did a complete shutdown after cleanup.

Now the message is, after lengthy initialization startup, we ran into an unexpected issue, restart your PC and try again later. Will keep you posted

Just did power off shutdown, Support Assist ran into a problem, and advises to shut down and try again later. I think it is really broken, whatever they did to it.

Inspiron 5448 Windows 10 Pro, 64 bit OS, x64 processor, 8GB memory, the OS was upgraded from Winows 10 Home to Pro about 6 months ago, Support Assist worked fine until the last update was pushed

Support Assist V 3.2.1.94

This is also happening to me. It says it is updating but it is stuck in a loop and updates forever and doesnt start. I uninstalled and reinstalled and the same thing is happening. I like the app, cant Dell fix it?

Just tried Support Assist this evening, and it appears to be working fine again. One thing, I got a notice that I had no (Dell) Digital Delivery software installed, so installed that (maybe again) and that went OK

This is the first time I've tried Support Assist since the Digital Delivery software was added.

So the instructions provided at the top of the thread by Martin Schiemenz work, just do as many of them as you can

Cheers!

You may need to restart the computer a few times in order to be able to delete some of the support files. Some I couldn't delete, but I was able to delete most of the actual files in each folder, and did just that.

Now that Support Assist is working again, here are the Dell Services I have running under Control Panel, Administrative Tools, Services.. these are all running as of now, except for Product Registration.

After finishing Martin's cleanup instructions, the ones he notes do not show up.

I did have to use regedit and delete one of the 3 Keys mentioned, it might have been this one HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssist

Off topic, but this whole procedure would have taken a lot less time & effort if you were allowed to embed screenshots in the body of the HTML , there appears to me no difference between RICH TEXT and HTML

Ahh, I see now that Internet Explorer doesn't know how to interact with the forum, but now I find Microsoft Edge works much better

I've been working on a user's computer and continue to have the same issues.  I've removed all traces of the Support assistant and PCDr agents and programs.  Also followed the earlier instructions. Each time the installer tries to install, I'm noticing a few error messages in the Event Viewer.  The installer window is still running after 30 minutes. 

5/13/2019 8:55:05 PM - Starting Download of : https://downloads.dell.com/serviceability/catalog/SupportAssistAgentCatalog.cab

5/13/2019 8:55:06 PM - Starting Download of : https://downloads.dell.com/serviceability/Catalog/SupportAssistx64-3.2.1.94.msi

5/13/2019 8:55:09 PM - Beginning a Windows Installer transaction: C:\WINDOWS\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx64-3.2.1.94.msi. Client Process Id: 2148.

5/13/2019 8:55:10 PM - A service was installed in the system.

Service Name: Dell SupportAssist
Service File Name: "C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe"
Service Type: user mode service
Service Start Type: auto start
Service Account: LocalSystem

5/13/2019 8:55:09 PM - Beginning a Windows Installer transaction: C:\WINDOWS\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx64-3.2.1.94.msi. Client Process Id: 2148.

5/13/2019 8:55:10 PM - Product: Dell SupportAssist -- Error 27555. Error attempting to apply permissions to object 'MACHINE\SOFTWARE\DELL\SupportAssistAgent'. System error: The system cannot find the file specified.
(-2147024894)

5/13/2019 8:55:12 PM - Product: Dell SupportAssist -- Installation operation failed.

5/13/2019 8:55:12 PM - Windows Installer installed the product. Product Name: Dell SupportAssist. Product Version: 3.2.1.94. Product Language: 1033. Manufacturer: Dell Inc.. Installation success or error status: 1603.

5/13/2019 8:55:12 PM - Ending a Windows Installer transaction: C:\WINDOWS\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx64-3.2.1.94.msi. Client Process Id: 2148

5/13/2019 8:55:12 PM - Starting Download of : https://downloads.dell.com/serviceability/catalog/SupportAssistAgentCatalog.cab

5/13/2019 8:55:13 PM - Starting Download of : https://downloads.dell.com/serviceability/Catalog/SupportAssistx64-3.2.1.94.msi

5/13/2019 8:55:17 PM - Beginning a Windows Installer transaction: C:\WINDOWS\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx64-3.2.1.94.msi. Client Process Id: 14812.

5/13/2019 8:55:17 PM - Product: Dell SupportAssist -- Error 2318. File does not exist: C:\Program Files\Dell\SupportAssistAgent\bin\Microsoft.Practices.Unity.dll.

5/13/2019 8:55:17 PM - Windows Installer installed the product. Product Name: Dell SupportAssist. Product Version: 3.2.1.94. Product Language: 1033. Manufacturer: Dell Inc.. Installation success or error status: 1603.

5/13/2019 8:55:18 PM - Ending a Windows Installer transaction: C:\WINDOWS\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx64-3.2.1.94.msi. Client Process Id: 14812.

5/13/2019 9:14:47 PM - Windows Installer installed the product. Product Name: Dell SupportAssist. Product Version: 3.2.1.94. Product Language: 1033. Manufacturer: Dell Inc.. Installation success or error status: 1603.