XPS 13 9380, SA says chipset driver is not installed

* Open Programs and Features. Look for Intel Chipset Device Software Driver. What version is installed?

Hi Chris,

It is saying that the 10.1.17903.8106 is installed. However, the Dell Support Assist is still saying that the same update is required.

So the Chipset 10.1.17903.8106 installed successfully. The SA (Support Assist) software is faulty and mis-reporting that it did not install. You could uninstall SA, reboot, then install it again and retest. Or simply periodically manually check the XPS 13-9380 driver page for newer drivers and not use SA for that function.

I have the same issue. I have uninstalled, restarted, reinstalled the SA software. It is still showing as the update is required?

Just adding to this thread - I am also experiencing this exact same issue.  I have a new 9380, about 2 months old.  I have tried installing the driver manually, via the Dell Update and Dell Support Assist programs.  Every time I do it, the installation hangs, and sometimes I get a BSOD.

I have also tried to uninstall and reinstall Dell Support Assist and re-install the driver, but does not help.  I get the same system behavior and the "recommended" update for 10.1.17903.8106_A07_01 is still listed no matter what I do.

Interestingly, Windows (under add/remove programs) does show that the driver is installed, which is confusing because I am now trying to fix an audio issue, which I think was caused by running this chipset update. I am going to reinstall the Realtek Audio driver and see if this resolves it.

I agree with others that there must be an issue with this chipset driver update.

Have any of the failed installs left a log of the attempted install?

The driver shows as being updated on May 3rd, have all of you tried that one? 

I assume the Bios you are running is up to date, and actually, there are quite a few drivers for May 3rd or close.

I re-attempted the chipset driver just this morning because I was notified by Dell Support Assist that a new BIOS update was available.  The BIOS Update did complete just fine and then I did the Chipset Driver update after rebooting a couple of times.  The same issue occurred with the Chipset Driver post-BIOS update, Support Assist still shows the driver as a "recommended update" even after multiple reboots.  Windows does show that the driver is installed, so I figure I will just wait until the next version is released and ignore the "recommended update" message.

By the way, the audio issue that was created when I updated the Chipset Driver resolved itself after multiple reboots. I figure that this means that the install was successful in the end.

Regarding the error logs, I did have one, but I deleted it along with the other install files I had downloaded earlier this morning.  I probably could recreate the issue by doing it manually again, but would rather not mess with the system further since everything seems to be working at the moment.

I've just sent my log files to Chris (on this thread). This was from updating the new May update. It still hangs and doesn't complete the install.

If Chris already has the files, I suppose he will get it worked out.  If you want to later, put the file on OneDrive and make it available.  But first, check it to make sure nothing sensitive is being shown, like service tags.

I also have a new 9380, and having all kinds of update issues. Especially with the Intel Chipset Device Software Driver. March 22, 2019 version? Did anyone figure this out yet?

Did you Open Programs and Features, look for the Intel Chipset Device Software Driver to verify what version was actually installed? DELL-Chris M

nope.. Still doesn't install. Even the new may 7th updated version. keeps recommending to me though

I'm experiencing the same installation failures for both the Chipset and Killer WiFi drivers. I have tried installing through SupportAssist and manually via Dell drivers web page several times. Since attempting these failed installations, there is an unknown application that hangs when I try to restart and shut down. Task Manager does not list the hanging application. I have the installation logs available from Chipset and Killer. Please let me know how I can get these files to you. In search of a remedy.
Arlene  

Check them to make sure there is nothing sensitive and place the files on your OneDrive and give us a link.

I too am experiencing this on an Alienware m15 - exact same issues. Shows as installed, but keeps want to reinstall. Have done multiple variations of uninstall/reinstall.