support Assist not updating

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@FGDXPS9570 wrote:

...Guess what... I uninstalled not the Killer driver but the app called Killer drive suite after I wrote the last message. And tried again installing SA from the automatic downloaded file when I entered my service tag link for Drivers and support. And it worked!...

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Hi FGDXPS9570:

Thanks for letting us know that uninstalling your Killer drive suite solved your problem. Unfortunately, your solution will be difficult for other users to find since you did not start your own topic as I suggested. You've been cross-posting about your SupportAssist problem in three different threads (all of them previously marked as solved by the original poster) and it's much easier for other users to provide assistance if you start your own topic and keep your information together in one thread. If you find a solution to your problem you can also mark your own thread as solved to alert other users who might benefit from your feedback.

If you had read my 30-Aug-2022 post in crimsom's 17 R5, SupportAssist x64 v3.12.5.0 or v3.12.1.180 Installation Invalid as I had suggested <above> you would have seen that I was not suggesting that you delete your Killer drivers. That post in crimsom's thread simply notes that the Killer Control Center app (and more specifically, the Killer Doubleshot Pro feature) has been known to prevent SupportAssist from launching correctly on some systems - see Citizen_MM's 12-Oct-2020 post in Lorimand's SA, Can't Get Past Loading PC Optimization Tools Screen for one example. The Killer Control Center app allows users with Killer wireless or Ethernet controllers to review and manage their system networking performance, so there must be some setting in these Killer software programs that can prevent SupportAssist (or perhaps even SuppportAssist installers) from making a proper connection to the backend Dell servers. I only mentioned this possibility since I noticed that the Killer Control Center is listed on the support page <here> for your XPS 15 9570.

Unfortunately, I don't think it's a good sign that System File File Checker and/or the DISM Cleanup-Image scans found damaged and/or missing Windows system files after your system restore, or that the Dell Update v4.7.0 app recommended for your computer model and Service Tag did not launch correctly after installation. The fact that Windows Update did not patch your MS .NET Runtime v6.0.x from v6.0.9 (KB5017905, rel. 13-Sep-2022) to v6.0.10 (KB5019351, rel. 11-Oct-2022) during your October 2022 Patch Tuesday update of 11-Oct-2022 is also concerning. If you continue to have other issues now that your Killer drive suite is uninstalled I'd suggest you try the following and post in a new topic if you require further assistance:

• Disable your Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) as instructed in Option # 2 of the ElevenForum tutorial Turn On or Off Fast Startup in Windows 11 and then re-boot you system a few times. Fast Startup is enabled by default but this power option can interfere with the loading of services and drivers of third-party software at boot-up and cause all sorts of odd glitches and unexpected problems, and Microsoft has acknowledged that Fast Startup can even interfere with Windows Update - see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10. As a general rule I always recommend that anyone with a Win 8.1 or higher OS should disable Fast Startup.
  
  
  
• Run System File Checker and DISM scans (again) as instructed in the ghacks.net article Use DISM to Fix Issues SFC Can't.
  
  
  
• Switch from a wireless/WiFi connection to a cabled Ethernet connection (or vice versa) to see if using a different network adapter to connect to the internet solves the problem. See Eugene723's comment in their 27-Aug-2022 thread SA Unable to Connect to Internet via LAN, Connects via WiFi.
  
  
  
• Create a new Windows user profile with Administrator rights, re-boot and log in under that new profile. If this resolves your problem then it's likely that your "regular" default user profile is corrupted. See GlobalEngineer's 28-Aug-2022 solution in their thread SupportAssist Fails to Launch. Brink's Add Local User Account in Windows 11, Add Microsoft Account in Windows 11, and Check Account is Administrator or Standard User in Windows 11 tutorials in the ElevenForum will guide you through the process of creating a new user account.
  
  
  
• If SupportAssist does not launch or run correctly, go to Start | Windows Administrative Tools | Services and confirm that the Status of the Dell Client Management Service , Dell SupportAssist and Dell TechHub services are all "Running" (see image below). Dell TechHub is a new service in SupportAssist v3.11.4.29 and higher that replaces the old Dell Hardware Scan service per Dell employee jbilinski's 28-Jun-2022 <here>.

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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.4 * Microsoft Defender v4.18.2209.7-1.1.19700.3 * Malwarebytes Premium v4.5.17-221-1.0.1806 * Macrium Reflect Free v8.0.7090 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi.
I will be creating a new post about this issue and my newest "findings".
I told you before I could get SA installed. But then it didn't work, got stuck with this message: "System busy... try again later". I went to Windows Services anf fount out that Client M. Service wasn't running and stopped immediately after trying to get it started. So, I went again to Google looking for an answer to that specific problem. Found out another post linking to a video with a tutorial refered to getting Dell Update running. Seems that problems with Dell Universal Update are common and were solved also by fixing that service error. 
The solution pointed to deleting a "clients" folder in C:\ProgramData\Dell\UpdateService. I had trouble trying to open that folder and had to change ownership and permissions for UpdateService. I had no access at first. After I deleted the Clients folder I went back to star the Clients Management service, it worked and then also did SupportAssist. Althou I didn't try the app itself but the online service at Dell (in my service Tag site). It worked to 100%:

Strangely though, after the process was finished, the new permissions I gave to the UpdateService folder were gone and I was restricted again to access that folder, and SA is failing again. The same process is the only thing I've found out to work. ¿Does that give you any clue? ¿Should I post this althoug I don't have a final solution yet?

Thanks once again.

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@FGDXPS9570 wrote:

... I will be creating a new post about this issue and my newest "findings"...¿Should I post this althoug I don't have a final solution yet

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Hi FGDXPS9570:

Yes, include all the information a requested in my 03-Nov-2022 post <above> as well as details about the exact wording of error messages or warnings you still have with SupportAssist v3.12.3.5 and Dell Update v4.7.0 and all the troubleshooting steps you've taken so far to try and fix the problem. At this point I'm not even sure what Dell Update application (i.e., either the Dell/Alienware Update Windows Universal Application v4.7.0 or the Dell Command | Update Windows Universal Application v4.7.0) you tried to install that also fails to run. You also haven't reported back if you've even tried some of the suggestions I already made (e.g., disabling Fast Startup, creating a new Windows user profile with Administrator rights for testing, etc.).

Some of the steps you've taken just to fix a error message seen by many SupportAssist v3.12.3.5 users (e.g., performing a system restore, manually deleting the protected C:\ProgramData\Dell\UpdateService\Clients folder, etc.) are quite drastic and could be doing more harm than good. For example, many third-party antivirus programs have a self-protection module that must be disabled before starting a system restore or they may cause the system restore to fail and corrupt your system files (see the Norton support article Fix System Restore Problems with Norton Product Installed for one example - your Kaspersky antivirus might have a similar self-protection module). If you're going to continue cross-posting information in multiple threads and trying fixes that I haven't suggested then you'll have to continue troubleshooting on your own or wait for someone else to help you.

EDIT :

I see you cross-posted in yet another thread in Paul1106's Dell Client Management Refuses to Start (Error 1053).  It's too difficult for me to keep track of what you're doing, so I'm afraid you'll have to find someone else to try and assist you. Good luck with your troubleshooting, and let us know if you ever find a permanent solution.
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.5 * Microsoft Defender v4.18.2210.4-1.1.19700.3 * Malwarebytes Premium v4.5.17-221-1.0.1806 * Macrium Reflect Free v8.0.7090 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620