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Marzzo9

updated

7 years ago

M

Marzzo9

3 Posts

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10363

May 8th, 2019 06:00

Dell XPS 13 (9380) Issues with powerbutton

Hello! I got my dell XPS 13 (9380) windows 10 home two days ago and I notice one major hardware related issue it seems. 

"Note that all these issues below can happen during one signgle startup moment. They may happen in sequence after another for each time i press the startbutton and sometimes it all works fine on the first try.

It is NOT a power issue since I tried this with full battery and while the pc was plugged in. It is not something I broke since I have been highly careful with it. I also hope something is not broke since i just got the laptop two days ago. 

The major issue is that the powerbutton is highly volatile. Many times when I press it it does not start.

Other times when I press it it starts for a short while but with a black screen and then it shuts down. The keyboard may shine while the screen is black as well.

I have updated all drivers and updated windows. How should I proceed?