XPS 15 9560, Shuts down randomly

I made up a case in my support area.

I got the advice to deinstall my "Intel thermal framework (hat A09 installed)" and to install "Intel thermal framework A04".

After that I made a burn in test with Furmark wich crashed my device before... and it seems to work.

CPU and GPU up to 100% (nearly) and seems to be stable.

Will test it with a game later on.

Seems to be fixed by downgrading to Intel Thermal Framework A04

https://www.dell.com/support/home/de/de/dedhs1/drivers/driversdetails?driverId=JTXD1

Ran some burn in tests and a game with high CPU/GPU usage and it works....

Also just updated BIOS and driver and it seems to work. Jesus.

I had the same problem with my 13-7359. Please see if my fix helps you:

LAPTOP SHUTS DOWN

I've been having this exact problem - random laptop shutdowns - and I think I have found the solution for my xps 15 9560.  I thought it was related to the new battery I installed, but it is not.  I found out with my laptop that it is directly related to the Intel Graphics 530 driver.

1. 2 weeks ago, my laptop just kept randomly shutting down - like the power was just cut completely.

2. I updated the bios, but didn't seem to do anything.  Still shutting down.

3. I upgraded the "intel thermal management framework driver" - a solution I found on Dell support threads, but didn't seem to do anything.  Still randomly shutting down.

4. Finally, I installed an old 2016 Intel Graphics 530 driver instead of the currently installed 2017 driver.  

Suddenly, no shutdowns at all.  For a week straight now, I have not had one shutdown and my xps 15 has been running like a dream - long battery life!

Here is why I know the graphics driver is the culprit.  This morning, I went to Windows Update and saw on the list that it was going to update my Intel Graphics 530 driver.  I kept Windows Update open and watched it download and then install - and I restarted to let it finish all the updates it was doing.

As soon as I restarted, my random shutdowns began again!  Every 2 minutes or so, my xps started to randomly shut down.  After the 3rd shutdown, I quickly restarted and went directly to 'device manager' as fast as I could to roll back the Intel Graphics 530 driver.

As soon as I rolled the driver back to the 2016 driver, my xps is once again, not shutting down and working like a dream.  

I hope this might help anyone else having problems with this issue.  Now I just have to see if I can get Windows update to stop automatically updating that driver!

Just repeat for new peoples who still have problems with it!

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@paperman199 wrote:

I found solution for me, just install the oldest version of Intel Dynamic Platform and Thermal Framework from here, and all problems has gone.

http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=JTXD1

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The latest versions of the drivers have fixed this issue. No need to install old drivers anymore.

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@paperman199 wrote:

I found solution for me, just install the oldest version of Intel Dynamic Platform and Thermal Framework from here, and all problems has gone.

http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=JTXD1

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Thank you very much!!

i was having random Shutdown problem since July. I even stopped to use my laptop. Then I went to businesses trip and it is shutting down driving me crazy! I decided to reset PC, deleted everything from the hard drive -- but it didn't help. After one hour it started to shutdown and the did it more and more often. I called DELL support, I'd rather say "support". They wasted more than 2 hours of my time, charged $$$, but wasn't able to solve it. Thanks to this thread, i moved back this "thermal driver" and system seems to run stable again. 

im now using thermal driver: 8.2.11000.2996 from 2016. Newer driver caused random shutdowns and system restarts.

The only concern is: it might automatically install new, bad driver, behind my back. How can I prevent dell to update drivers? That's really bad for dell to release untested software and fail to fix driver problem for more than a year.

Anyway, thanks for the solution. It must be marked as "SOLVED" by dell moderators but they marked "solved" in this thread https://www.dell.com/community/XPS/Dell-XPS-15-9560-Shuts-down-randomly/m-p/6064795#M9930 :) a message which gave no resolution whatsoever :) except "call us we will take your money" :)

Entirely agree, this is a major BS, a laptop of that price shouldn't in 2019 be that bad....

I got mine two months ago and I have the same issue and more.

I wish I would have selected a linux and not a Dell/Microsft. 

How come they don't fix this update... It's crazy, a laptop of that price having this sort of issues in 2019 is a ripoff.