XPS 13 9360 Screen Flickering Issue.

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This issue started happening to me. Did you get a resolution?

Hi - I am also having an identical issue as you. I did the diagnostics and it's not a hardware issue. WAs there a solution?

Same here - it started yesterday out of the blue, and I could not find any resolutions anywhere. 

there is a similar issue - but for xps 9380, not 9360 - which was last updated by dell a few days ago. 

https://www.dell.com/support/kbdoc/en-il/000137639/how-to-resolve-flickering-screen-or-display-on-dell-xps-9380

but that driver is probably not compatible with the 9360 - so we need a separate resolution here... 

Yeah I tried reinstalling various drivers but didn't manage to find a solution.

The flickering doesn't happen when it's plugged into an external monitor, so that's my interim solution for now.

Good luck with your issue!

I am having exactly the same issue. Tried everything to fix it! Can somebody from Dell please look into this, as it is obviously a software issue!

My screen also started flickering, pretty much immediately after a number of dell updates were finally installed. Any Solutions?!

It is now 2023 and DeLL hasn't come up with a concrete solution for this.

I know it doesn't help, but you're not alone with this - a quick search of the forums shows:

https://www.dell.com/community/XPS/Flashing-Horizontal-Lines-on-Dell-XPS-13-9360/m-p/7652851
https://www.dell.com/community/XPS/XPS-9360-screen-noise-and-suspected-cracked-video-ribbon/m-p/7945716
https://www.dell.com/community/XPS/XPS-9360-Display-Problems/m-p/6185249
https://www.dell.com/community/XPS/XPS-13-9360-display-problem/m-p/7733348
https://www.dell.com/community/XPS/Dell-XPS-13-9360-Laptop-Display-Static-Flicker-Freezing/m-p/7850242

Given that it is 2023 and our 9360 laptops are around 5 years old, I don't foresee Dell doing anything to help.

My 6 years old dell XPS started this problem. Is screen or Iris HD 620 problem ? 🤔 Might just get new screen if I know it's screen problem.

This problem hit me almost 2 years ago.

I tried all the obvious things as mentioned. I eventually contacted Dell and was told I needed a new screen, associated PCB which meant a new Laptop lid assembly. Bought this, which unfortunately was the start of a long hassle with Dell which I did not get resolved.

My laptop worked fine initially but a few months later the fault appeared again. I tried reloading all the drivers again to no avail. Removed the screen and lid again and re assembled ensuring every connector was as  clean as I could make it and put a thicker gasket under the screen connector cable clamp to ensure the large connector was connecting evenly with the socket.

The only way I can get the laptop to operate without flashing is to put it in the fridge for 30 minutes.

In reloading the drivers via the Dell website it identifies my laptop as running W10 which is incorrect. It was upgraded to W11 by microsoft which accepted the laptop as 100% acceptable for this upgrade. I dont know if there is any connection with the flashing being associated with a W11 upgrade. My temperature test suggests to me a mechanical issue with connectors or components, perhaps the flow soldering on one of the PCB's

My experience with Dell in trying to get this resolved has left me now looking at other manufacturers for a replacement Laptop. Running with this unit connected to an external monitor is a real pain.

Ianmac

@2ianmac5​ ok, i am also experiencing screen flickering on windows 11 but it still usable I just hope that it wont get worse