Hello,

I purchased a new monitor with 3 year warranty in December 2019 from an authorized online retailer. I have my original invoice/proof of purchase. Now I need service on it. However the warranty not only claims to be expired in July of this year, but it lists the incorrect country of purchase (was purchased in USA). I have tried about 5 times to call Dell, but I keep getting transferred to out of warranty support. Once I forced them to transfer me to in warranty support and the agent said there was nothing he could do to help/fix it, and that I have to contact my place of purchase. Which I did, guess what, they said to contact Dell and to get a case number. I am really busy and don't have hours to exhaust getting someone to fix this and update the warranty info. How can I get this resolved quickly, and the correct warranty applied based on my proof of purchase? Thank you very much in advance.