I placed an order on June 26th and the order is still in processing mode due to the payment being placed on hold. I have contacted multiple people at Dell and they have all given me the run around. I have spent multiple hours on the phone and in the chats trying to find someone who can help me. I have sent multiple private messages to the dell-cares team and have not heard any response. same exact situation for me. i placed an order on june 26 and the order is still in processing due to a payment hold. I have been on the phone for hours and i keep getting transferred to multiple people until either the caller is unable to help or the line is disconnected for waiting to long. very upset at the dell customer service and would cancel my order if i could ever get a hold of someone.