Dell received my return on January  01/02/202.  It is now February 18th and I have not received a credit.  I do not expect that I will EVER receive a credit without repeated nagging and

I'm currently on hold (60 minutes so far today).  This is my 8th call regarding this issue and I have been on the phone for over 4 hours total for this return.  I was once a huge Dell supporter/proponent, but this has been the worst customer service experience I have ever undergone.  I can't figure out if this is an intentional money-saving tactic or just lack of resources in the customer service department.