UNSOLVED

taylorjnelson

updated

8 years ago

0

1426

May 18th, 2018 07:00

cmgshellext.dll crashing explorer.exe

Looks like Dell Data Protection is calling cmgshellext.dll and crashing explorer.exe on login, repeatedly. Have to Control-Alt-Delete -> Task Manager -> Run explorer.exe to get everything working. I'm not seeing any previous discussions of this issue.

Let me know if you have thoughts.

Thanks

Faulting application name: Explorer.EXE, version: 10.0.14393.2097, time stamp: 0x5a820b61
Faulting module name: CmgShellExt.dll, version: 8.15.0.18, time stamp: 0x598aa3f3
Exception code: 0xc0000005
Fault offset: 0x000000000002e60f
Faulting process id: 0x2f4
Faulting application start time: 0x01d3eea632700cf9
Faulting application path: C:\windows\Explorer.EXE
Faulting module path: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console\CmgShellExt.dll
Report Id: 7886b82c-c98e-4275-9783-1ed135950fa2
Faulting package full name:
Faulting package-relative application ID: