I replaced a drive and the new drive is at FW KD03, and of course the Type5 controller won't allow a disk firmware upgrade. The firmware upgrade doc states:

"Members with these control module types that have drives running older firmware will need to be handled with help from a customer support technician. Models PS50E, PS2400E, PS3000, and PS5000 are affected by this limitation."

I assume we need to pay Dell for this kind of support on this unit, even if we have current support for other EQs. Is that correct?