if i go into hardware properties. it shows usb controller unknown device, windows has stopped this device because it has reported problems. code 43

i have done the alienware diagnostics and came with this error...: 5D00:0009 - UUTUSBTM- DEVICE_INITIALIZATION_FAILURE user must reattach unit on ROOT HUB port 1 and re-start test.

the orange light is on.

my fans are running at full speed.

if i install the updated version of alienware command center i get this error... this installation package is not compatible with this platform.

i have done the power button switch holding down with it unplugged and nothing

i have reinstalled windows with the drivers in the order that has been mentioned in the forum. and nothing

the lights and everything was working then i did a reinstall to get rid of a bunch of junk files i had on the drive and this happened.

please help.