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consuetudinario

updated

13 years ago

0

27276

September 16th, 2013 20:00

Dell Vostro 3560 boot file missing

I turned on my laptop and it showed me a blue screen with this legend;

Your PC needs to be repaired

The boot configuration Data File is missing some required information

File\BCD

Error code 0xc0000034

You´ll need to use the recovery tools on your installation media. if you don´t have any installation media (like a disc or USB device) contact your PC administrator or your PC manufacturer.

Press ESC for UEFI Firmware Settings 

soon after that it turns off.

After calling Dell´s chat assistance, I was given instructions to run an ePSA assesment which I did. The result was "All Test Passed" in both the first one and the extended tests.

The agent hinted I might need to re-install Windows from zero, but then our chat session ended.

I bought the computer online and it didn´t come with any operative system backup but one labeled; Resource Media containing Device Drivers and Utilities.

I want to know if there´s any way to restore the equipment to its original state, I am well under the range of the warranty, by the way.