I have called Dell for 5 days in a row after Christmas and have been put on hold for hours each time.  I requested a return authorization when I FINALLY got through and was told there is a restocking fee, even though I want to exchange my item for a more expensive item (XBox360).  I will NEVER order another computer or any Dell product again.  I have never had worse customer service.  I will tell all of my business associates, online blogs, friends etc...about my experience.