We recently purchased a used MD3620i with dual controllers.  Unfortunately, it still has a password associated.

I have gone through every post I have been to find online with no luck.

I have tried the two "password reset" buttons (understanding that it doesnt work on newer FW), have used the serial cable, can attach and reach the CLI with no issues but it is still asking for a password after hitting SHIFT+S

Yes, I have tried "supportDell" and that does not work (in addition to a few other random for giggles).

I have tried it with just controller0 installed, just controller1 installed, etc etc but all to no effect.

Any suggestions would be most welcome!!!  Thanks