Solved!
Go to SolutionJ
jtownsendbp
1 Message
0
8066
February 22nd, 2022 07:00
Precision 7560 BIOS update bricked
Hi,
I have a brand new Precision 7560 (XEON/512GB HDD/32GB) out of the box, ran through Windows updates as part of set up process and identified urgent BIOS update to 1.5.0 (I believe). Laptop restarted and completed Updating Firmware process (Flash Progress reach 100%) - but machine will now not boot.
Pressing power button, the power light comes on for 3 seconds then turns off. Holding down the power button results in power light staying on for 15 seconds, but turns off again. During this period the screen remains completely off.
Have tried plugging in external monitor, booting with battery disconnected and using only AC power, also tried F2 and F12, as well as Boot Recovery (Ctrl + Esc) but laptop appears completely bricked.
Machine purchased through ERP and associated corporate Dell Premium subscription, but no immediate solution has been offered. Loathed to replace the machine as lead time to get shipped for this one was 8 months.
Very grateful in advance for any advice. Thanks.
3659
0
Posted June 28th, 2022 04:00
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
#IWork4Dell
4404
1
Posted February 23rd, 2022 01:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice4399
0
Posted February 23rd, 2022 02:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice4395
0
Posted February 23rd, 2022 05:00
You should have BIOS Recovery 3 as shown on this page. It may help while you wait for assistance from Dell tech support.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
4270
0
Posted March 5th, 2022 05:00
What was the repair? Change the Motherbiard?
4267
0
Posted March 5th, 2022 05:00
Yes, the motherboard was being replaced and thorough check up was done and then system was sent back to you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice4085
2
Posted March 30th, 2022 14:00
I ran into the same problem with my 7560's all configured with a Xeon Processor.
Once Dell Command Update or SupportAssist upgrades the BIOS (happened to me for 1.8 and 1.10.1), the laptop dies and enters the "try to power on every 22 seconds but only stay alive for .25 seconds" cycle. In this state, MBIST, Power+Fn, Power+M won't work. However, holding D and waiting for the 0.25 second power cycle to try to turn on will trigger the Display Test -- at which point the light blink code will show 2,1 (2 Amber, 1 White) which indicates CPU Failure.
The standard solution offered by Dell is to swap the motherboard. That will work.
However, if you can get to the Coin Cell inside and temporarily remove it so that the NVRAM will clear, I found that the laptop was happy again. NOTE: you have to practically disassemble the entire laptop (remove battery, inner frame, heatsink assembly, and enough of the motherboard to get tweezers in) to get there because the coin cell connector cable and port is sandwiched between the motherboard and the keyboard shield -- and there isn't any easy way to get to the connector from any existing holes (top, side, or bottom).
4058
0
Posted March 31st, 2022 10:00
this happened trying to update to the new 1.10.1 also? Is this just running the bios update through Command Update or Support Assist? What if you just download the bios update from the dell support site and then install?
3975
0
Posted April 16th, 2022 00:00
Hi to all.
Yesterday 15.4.2022 my dell precision 7560 was bricked after bios update.
The update was executed from Command Update.
Do you think that the problem was occurred because of a hardware failure on the motherboard or it was a software issue (bios update process)?
Regards
Vassilis
DELL-Jesse L
Moderator
•
17898 Posts
•
69016 Points
4322
0
Posted March 1st, 2022 06:00
Update=Issue resolved repair done in a service center.
#IWork4Dell
