Dear All . I have a dell streak , which unnqacountably stopped working on saturday , it was in a cradle so protected from anything . I rang dell for help as this is a business device for a specific application , and was informed that the device could be collected tuesday , as UPS dont work weekends and monday was too soon , I was informed that I would be contacted on monday before 11.00 am , at 11.15 I rang as there had been no call  and spent the next eight hours being given conflicting stories and assurances that the device would be collected tomorrow , ( tuesday) at close of business for dell I had a call to tell me that in fact it would not be collected tomorrow but wednesday . the reason given was that I could not read the IMEI number so that puts a days delay on things , I asked the question why if it was a problem they did not tell me so that I could get someone to read it for me. there was no satisfactory reply , and the offer of me taking it to UPS was turned down as they dont deal with the public at all .Any Ideas on this frankly crazy situation