Dear All,

I have bought a dell XPS 17 about 7 years ago with a Windows Home premium license. Around 2 days ago my harddisk seems to have failed so I am trying to install a new harddisk on the laptop.

The problem is that when I tried to use the Dell OS recovery tool to get a copy of windows to install on the new HDD, I get the message "No OS images defined for the product". I find this very strange as my service number works on the dell website to identify my laptop and I seem to have a windows licence on my laptop(with the product key written and everything).

Does anyone know what should I do ?

Thank you for your help,

Matei