Aurora R10, broken since December

Question

Ever since December, four months into having my Alienware, it’s been problem after problem. It’s now been, I believe, three trips to the warehouse with one taking a month to get back to me and two at-home repairs with still no luck. I’m at a huge loss of what to do. I find it surprising that I spent so much money on a machine that’s been down most of its life. This is made harder by the fact that I have to sit on the phone with Dell support for hours at a time before something is done.

Right now, it’s either freezing, restarting, or most commonly bluescreening with the error-code WHEA_UNCORRECTABLE_ERROR. It has also only been two weeks since the last depot repair and a week since the last at-home repair.

I’ve tried opening up my computer and reseating a few different things, along with some other techniques like SFC /scannow. Support assist troubleshoot also comes up short.

I just don’t know what to do anymore. I’ve lost all hope that my computer will ever be fixed, but if anyone has ideas I would appreciate it greatly! I just wish I could get a full replacement/refund.

Vanadiel · Answer

Would help if we know what Aurora we are talking about?

Vanadiel · Answer

What frequency is your memory running at? I have seen this before with DDR 3400 memory set at DDR 3600 speeds.

ProfessorW00d · Answer

what are your specs; CPU, graphics card, PSU wattage, RAM, CPU cooling solution?

JRT3256 · Answer

It is the Aurora Ryzen R10.

JRT3256 · Answer

I have AMD Ryzen 7 5800X, NVDIA GeForce RTX 3080, 16 GB DDR4 3200 MHz Ram, and it’s water cooled. As for my power supply wattage, I am not quite sure where to find that out, as I can’t seem to find anything on the psu signifying what it is.

JRT3256 · Answer

It is running at 3200 MHz, which appears to be the speed of my RAM

Vanadiel · Answer

Try running an Epsa test: Epsa test

This has come up in the past for a few different reasons, and can be related to the PSU.

I would also try a test on the PSU, if it has the test button on it: Dell PSU test

JRT3256 · Answer

I did have a test button, and both tests came up fine. I did have to press and hold the button for it to stay on, though. Is that how it should be?

Vanadiel · Answer

Yes.

JRT3256 · Answer

Alright. Is there anything else I should try then?

Vanadiel · Answer

You can try releasing the fleas: Flea  Another thing to try is a coin cell reset: Coin cell reset

JRT3256 · Answer

still no luck...

Vanadiel · Answer

In that case click the get help now button in the lower right corner of the screen to talk to a Dell agent who can assist you further, as this sounds like a hardware issue of some sorts.

Alienware Desktops

Aurora R10, broken since December

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