Aurora R13, PCIe x4 slot not working?

Another possibility is that there is something going on with how they created these slots. It sounds to me, based on the data above, that this port is seen as a graphics slot which obviously it is not.

So I am wondering if it's actually a bifurcated lane setup rather than an individual slot.

With all previous systems the PCIe graphics slot was mechanically X16 but electrically wired as X8.

It sounds to me like these boards are now (finally) wired as X16 and link at X16 with the video card.

But it's always possible they bifurcated another X16 graphics lane in 4 x 4 lanes to generate M2 slots and X4 slots for storage purposes, and that bifurcation is causing issues.

We for sure will have to wait what the engineering team is going to come up with. At this point we can only speculate on possible reasons.

I do hope they have a solution for this because it looks like it's an issue if you want to use any type of aftermarket card.

The NVME slot above the x4 slot is being seen as a graphics slot.  Which it obviously isn't.  

I've been having the same issue with both of my PCIe x4 slots. Trying to connect a 10GbE NIC and it wont show up in the system. Dell has come out to replace 3 mobos and I just got a replacement R13 today...still doesnt work. However, a few weeks ago I got it to work for about 12 hours after reinstalling all of the Intel chipset drivers. But when I got to the computer the following morning it had disappeared from device manager and I havent been able to get it back since. 

I have 2 pcie x4 10GbE NICs that both work in my R11, but not in the R13. However, they do both work in the x16 slot of the R13 when I take out the GPU.

I spent probably 12 hours one day troubleshooting this doing clean installs of Windows 11 through Dell OS recovery as well as from a bootable drive. Interestingly, on one of the boot drive installs, at some point the NIC was at least briefly recognized by the system because it showed up as a hidden device when I logged in. 

Really hope they're able to sort this out. The tech support people I spoke with told me that mine was an isolated incident -- that they hadn't been getting similar reports. So I'm not too sure what's going on behind the scenes there, but it sounds pretty disorganized. 

FYI my config is 12900KF, RTX3080, 64GB 4400Mhz, 750W PSU, 2TB SSD + 2TB HDD

Any update after a clean install of windows? 

Nope.  I did MULTIPLE clean installs of Win 11, Win 10, and Ubuntu lol.  I did different system configs as well..  

• nvme in slot above x4 slot, no second nvme, no sata hdd
• nvm in second slot, no nvme in slot above x4 slot, no sata hdd
• no nvme drive at all, 1 sata ssd
• no nvme, no sata, ubuntu boot via usb
• both nvme slots populated, no sata ssd
• both nvme slots populated, 1 sata ssd

I did all those with win 11 and win 10.  Same results.  No joy.

hmm, i have had a similiar problem with my optiplex 3080 which DID NOT recognize my wireless 6 card (did not show up in windows device manager) UNTIL i disabled active state power management (ASPM), both in bios and in windows.

If You have this setting in bios-setup, disable it.

In windows, go to power management, advanced setting, find group "pci express", below there You will find something like "energi settings for linkstatus", that is, ASPM, disable it !

Worth a try

Doesn't have the options in BIOS but already tried it via windows.  

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@F34R wrote:

Nope.  I did MULTIPLE clean installs of Win 11, Win 10, and Ubuntu lol.  I did different system configs as well..  

• nvme in slot above x4 slot, no second nvme, no sata hdd
• nvm in second slot, no nvme in slot above x4 slot, no sata hdd
• no nvme drive at all, 1 sata ssd
• no nvme, no sata, ubuntu boot via usb
• both nvme slots populated, no sata ssd
• both nvme slots populated, 1 sata ssd

I did all those with win 11 and win 10.  Same results.  No joy.

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Sounds like you are running-out of PCIe-Lanes with the current motherboard and/or BIOS. 

With either Windows-10 Pro or Windows-11 Pro (64bit) installed.

Try with NVMe (as bootable C-Drive) installed in the motherboard's on-board dedicated NVMe M.2-slot.

Only PCIe addin-card that should be installed is the Nvidia RTX-3080 (in the x16 mechanical/x16 electrical) PCIe Gen5 slot. Obviously, the RTX-3080 is using a large-chunk of PCIe-Lanes (but that is to be expected and by design).

Anyway, be sure that still works.

Once you see that work again, try installing Elgato-4K60-Pro-mk2 (x4 slot length) in each of the available PCIe x4 slots. Please document and post your test results.

If neither slot allows the Elgato card to function (and it's not due to a limitation of the Intel chipset and/or the installed Intel processor) ... it might be a BIOS glitch that is incorrectly limiting the available PCIe-lanes on the system.

You might want to try removing the NVMe-SDD and use a SATA-SSD instead (it would then be the only HDD/SSD in system). However, I'm not sure that removing the NVMe-SSD frees-up any PCIe-Lanes as the controller is still on the motherboard and (I expect) still using resources (it's just empty).

I don't think that running the system without the RTX-3080 is a viable option, but if it is, you might want to try that ... just the see the Elgato card finally work.

amigosan,

. Please try the following and let us know the results:

- Make sure the computer is connected directly to the power outlet on the wall. Avoid using any sort of power strips, PSUs, surge protectors, or similar devices.

- Update your system's BIOS and chipset drivers as instructed here. 

- Update the GPU drivers using GeForce Experience. 

- Go to Control Panel > Power Options  and change the power plan to High Performance.

- Run a video stress test on SupportAssist and let us know the outcome. 

Response from support:

Hi there, We have update from the product engineering team:

We changed the OS but we’re still using the same device/card where, in fact, another card is working on both MS OS 10 and 11 which indicates there’s no issue with the HW.

Again, this is a 3rd party HW and our support is limited.

There shouldn't be any reason the Elgato or a basic pcie/nvme adapter shouldn't be working properly.  

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@Tesla1856 wrote:

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@F34R wrote:

Nope.  I did MULTIPLE clean installs of Win 11, Win 10, and Ubuntu lol.  I did different system configs as well..  

• nvme in slot above x4 slot, no second nvme, no sata hdd
• nvm in second slot, no nvme in slot above x4 slot, no sata hdd
• no nvme drive at all, 1 sata ssd
• no nvme, no sata, ubuntu boot via usb
• both nvme slots populated, no sata ssd
• both nvme slots populated, 1 sata ssd

I did all those with win 11 and win 10.  Same results.  No joy.

---

Sounds like you are running-out of PCIe-Lanes with the current motherboard and/or BIOS. 

With either Windows-10 Pro or Windows-11 Pro (64bit) installed.

Try with NVMe (as bootable C-Drive) installed in the motherboard's on-board dedicated NVMe M.2-slot.

Only PCIe addin-card that should be installed is the Nvidia RTX-3080 (in the x16 mechanical/x16 electrical) PCIe Gen5 slot. Obviously, the RTX-3080 is using a large-chunk of PCIe-Lanes (but that is to be expected and by design).

Anyway, be sure that still works.

Once you see that work again, try installing Elgato-4K60-Pro-mk2 (x4 slot length) in each of the available PCIe x4 slots. Please document and post your test results.

If neither slot allows the Elgato card to function (and it's not due to a limitation of the Intel chipset and/or the installed Intel processor) ... it might be a BIOS glitch that is incorrectly limiting the available PCIe-lanes on the system.

You might want to try removing the NVMe-SDD and use a SATA-SSD instead (it would then be the only HDD/SSD in system). However, I'm not sure that removing the NVMe-SSD frees-up any PCIe-Lanes as the controller is still on the motherboard and (I expect) still using resources (it's just empty).

I don't think that running the system without the RTX-3080 is a viable option, but if it is, you might want to try that ... just the see the Elgato card finally work.

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I have done all that with Win 10/11 Pro.

I got a reply from support and right now, this is the latest response:

Hi there, We have update from the product engineering team:

We changed the OS but we’re still using the same device/card where, in fact, another card is working on both MS OS 10 and 11 which indicates there’s no issue with the HW.

Again, this is a 3rd party HW and our support is limited.

I personally never had an issue with any card on any of my systems. The card itself should always be seen by the BIOS and the OS.

The only thing that could be an issue is driver support. But you should still be able to see the card and the OS should still be able to detect there is a card of some sorts present.

Very strange.

I just put a Radeon R7 240 in the system, removing the x16 RTX 3080.  The R7 240 is x8 link speed, so it's not out of lanes to use.

The BIOS is extremely limited as it is.