Unsolved
This post is more than 5 years old
9 Posts
0
3051
November 2nd, 2018 10:00
Aurora-R6, No power
It suddenly shut down last night and won't start again. The start button won't do anything, like it has no power at all. But I can get a green light from the back of PSU and all fans runs in full speed as long as I press the BIST (built-in self test) button on the back of the PSU. Is it a motherboard issue? How much should I pay if I want to order one from Dell because my warranty has expired? sad
0 events found
No Events found!
Tesla1856
8 Wizard
•
17.5K Posts
0
November 2nd, 2018 10:00
Sounds like the Aurora-R6 models are "dropping like flies". :TongueTied:
I'm glad mine still works.
https://www.dell.com/community/Alienware-Desktops/15-month-old-Alienware-Aurora-R6-Desktop-won-t-power-on/m-p/6210605/highlight/true#M6513
YuhanVo
9 Posts
0
November 2nd, 2018 11:00
Thank you, I'm gonna try a new PSU first, do you have any suggestion for the replacement PSU? I got i7 7700 and GTX 1080ti inside.
If it turns out to be a dead mother board, I'm gonna buy a new case with motherboard and PSU to diy a new desktop with everything else that is still useful.
YuhanVo
9 Posts
0
November 2nd, 2018 11:00
YuhanVo
9 Posts
0
November 2nd, 2018 13:00
I ordered a new PSU that arrives the day after tomorrow. I'll keep you updated~
Should I change the battery too?
Tesla1856
8 Wizard
•
17.5K Posts
0
November 2nd, 2018 13:00
Good luck with that.
I test PC Power Supplies with a $20 "Digital Power Supply Tester".
https://www.dell.com/community/Alienware-General-Read-Only/Alienware-Desktop-General-Hardware-Troubleshooting/m-p/5555517#M57436
YuhanVo
9 Posts
0
November 2nd, 2018 13:00
MrTommy
1 Rookie
•
26 Posts
0
November 2nd, 2018 13:00
I wouldn't change the CMOS battery. I know it didn't help my situation. We have CR2032 batteries sitting around like candy so it was a one minute quick try at a fix.
The power supply that came with the unit (it's the upgraded one because we have the 1080ti) has always made a small ticking sound. I don't trust it fully. Please do post back what you discover. Thank you!
MrTommy
1 Rookie
•
26 Posts
0
November 2nd, 2018 13:00
Whoa! This just happened to me last night! Nothing when you hit the power button. Power Supply self test works fine. I replaced the CMOS battery. I'll take the whole thing apart tonight and check it out.
Bizarre timing! I noticed a user linked my request I made last night.
Very interested in anything you find out please!
YuhanVo
9 Posts
0
November 2nd, 2018 14:00
my power supply has the same issue from day one as well !
As long as I'm running something on my computer, wired noise would come out from the PSU. I have been calling dell about this and they told me it's normal.......
Now once I plug the power cord in, there will be small current sound continuously from the power supply. And that's why i decided to try a new one first.
MrTommy
1 Rookie
•
26 Posts
0
November 2nd, 2018 14:00
Also, what power supply did you order? I read online that Alienware uses proprietary parts and you must order from Dell. I never liked this power supply - it's the 850W liquid cooled one and it has always made a ticking sound. In retrospect I should have had them replace it on day one. And here's the list of what's in my configuration under Power Supply. Any idea what the actual part number is? 321-BCLS 850W PSU Liquid Cooled Chassis Part Number Description Quantity YWPVT ASSEMBLY, CHASSIS, PWA INTEGRATED, 850W, ENVIRONMENTAL PROTECTION AGENCY, OPTICAL DEVICE DRIVE, R6 1 F484V ASSEMBLY, BRACKET, THERMAL, LIQD, 95W, CENTRAL PROCESSOR UNIT, R5 1 J46J2 ASSEMBLY, HEATSINK, VIDEO RESOLUTION, CENTRAL PROCESSOR UNIT, 95W, R5 1 MH0HN ASSEMBLY, HEATSINK, CENTRAL PROCESSOR UNIT, 95W, L-COOLER, R6 1 GCK3F INSTRUCTION, DEV-TO-L5+, 850W, ENVIRONMENTAL PROTECTION AGENCY, OPTICAL DEVICE DRIVE 1 P142N SCREW, M2X2.5MM, FLAT HEAD, MACHINE SCREW, C1018 2 3D4FK INFORMATION, CHASSIS, ANWFXCOLOR, ANDROMEDA 1 8R0PF ASSEMBLY, BEZEL, OPTICAL DEVICE DRIVE, WITH LATCH, R5 1 DU124 INFORMATION, EXTREME PERFORMANCE SYSTEM, 720, H2C 1 1W428 SCREW, 6-32X1/4 HEXHEAD I'd really like to go third party. I had read when I first researched the ticking problem that Alienware utilized two different manufacturers for their power supplies - one and one was decent. I guess I know what one I received!
YuhanVo
9 Posts
0
November 3rd, 2018 00:00
Some people are replacing their PSU with EVGA psu, I didnt buy the exactly the same one
https://www.dell.com/community/Alienware-Desktops/Aurora-R7-replacing-PSU-with-EVGA/m-p/6190096
but i do remember people talking about the EVGA 720 p2 which is the one that I brought, I will tell you if it works or not.
MrTommy
1 Rookie
•
26 Posts
0
November 4th, 2018 10:00
Did you have any success?
I've been researching power supplies. My main fear is that Dell uses proprietary connectors in a couple places and I don't want to go piecing out cables.
I called Dell Out of Warranty Technical Support...they took all my information and will call me back "within 48 hours" for assistance. Ugh.
I saw online somewhere that they sell the Delta 850W power supply for $185. The EVGA and Corsair units seem like they are more reliable and better made and are $100. But then the cable nightmare.....
YuhanVo
9 Posts
0
November 7th, 2018 18:00
Noooo, the new PSU has all the cables needed. but nothing happens. I'm gonna bring it to a local electric store for a look.
MrTommy
1 Rookie
•
26 Posts
0
November 7th, 2018 21:00
Disappointing news for sure since we had the exact same symptoms on the same day. I have a new Delta 850w coming from Dell tomorrow. I'll install it and see what happens.
I have renewed onsite support now so if that doesn't work I'll have them come out and take a look and report back here.
Thank you for following up.
YuhanVo
9 Posts
0
November 8th, 2018 21:00
The same goes for you dude, I will post the updates as well.
Considering getting some new parts during Black Friday already ..