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5455
May 31st, 2021 18:00
How do i fix my screen that is half black
When ever I move my screen on my computer, half of it goes black. How do I fix this
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Unsolved
1 Rookie
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1 Message
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5455
May 31st, 2021 18:00
When ever I move my screen on my computer, half of it goes black. How do I fix this
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U2CAMEB4ME
6 Operator
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6.2K Posts
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May 31st, 2021 18:00
Welcome to the Dell Community @lyric1
Sounds like a cold solder joint on the display.
The only way to repair is to replace the display.
Please post the exact model of your laptop, if you need help to find a replacement???
Best regards,
U2
crimsom
9 Technologist
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6.1K Posts
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May 31st, 2021 19:00
Hi @lyric1 welcome to this user to user discussion forum. This is not Dell Support.
Seems the screen cable is not fully seated in its motherboard socket. You could reseat this cable, or if under warranty, raise a product support fault ticket, or Reject new system if less than 30 days old and get a replacement or a full refund.
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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June 1st, 2021 07:00
lyric1,
To accurately assist in troubleshooting and finding the correct parts, reply to the DELL-Cares private message with the PC Service Tag number.
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
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June 1st, 2021 19:00
So a display replacement is needed. Take it to anywhere that specializes in the repair of Alienware laptops and a part that is compatible with your system.