I bought a new Alienware m15. When I purchased the unit, I only got a 256GB M.2 drive and added my own 1TB M.2 drive after I received the unit. Everything works great, no issues there. I was reading through the manual (https://topics-cdn.dell.com/pdf/alienware-m15-laptop_service-manual_en-us.pdf) to make sure I didn't miss any steps while I was doing the hard drive install and noticed that there is a heat shield that goes over the M.2 slots. Per the manual, this heat shield only comes with units that come installed with the Intel Optane M.2 or a 512GB M.2 or larger but it says that you can contact Dell Support to get the heat shield if your unit did not come with that.

And there is my problem. Every person I've spoken to at Dell Support has no idea what I'm talking about. My ticket has been escalated, I've been told to contact sales. Every person I've spoken with so far cannot help me or does not know how to help me. Can anyone here help me or recommend a next step of action?

For reference, the heat shield I'm referring to is on page 46 of the manual I linked above. Here is snippet from that page: link. And here is a picture of the heat shield: link.

Thank you.